Program Support Specialist

Mental Health Partnerships; Philadelphia (Philadelphia County); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Mental Health Partnerships is seeking a Program Support Specialist to provide coverage across multiple programs, including Residential Services, Outreach, and Recovery Learning Centers. This part-time role requires adaptability, strong interpersonal skills, and a commitment to supporting individuals facing homelessness and behavioral health challenges.

The role includes on-call coverage, participant safety monitoring, and facilitating recovery and skill-building groups, with shifts across

Qualifications

• High School Diploma or GED required.
• 2+ years of recent work experience preferred (internships/volunteer considered).
• Ability to be trained in medication monitoring within 30 days of hire.
• Must have valid driver’s license and basic computer skills.

Responsibilities

• Provide coverage across Residential, Outreach, and Recovery Learning Centers.
• Remain available for on-call assignments to ensure staffing.
• Adapt to workflow across programs while maintaining service standards.
• Monitor participant safety and residential activities; document interactions and incidents.

Skills

Interpersonal skills

Trauma-informed

Empathy

Communication

Education

High School Diploma or GED

Tools

Electronic health records

MS Office / Email

Job description

Description

Mental Health Partnerships is looking to hire Program Support Specialist. This position is a program floater and provides critical support across multiple program areas within the organization. This is a part-time position based off of program needs. The Program Support Specialist is responsible for maintaining participant safety, monitoring residential activities, supporting outreach to individuals experiencing homelessness, conducting participant intakes, and facilitating recovery and skill-building groups. The Program Support Specialists ensures continuity of services by being available for on-call needs and by stepping into various program roles as required, including Residential Services, Outreach Services, and Recovery Learning Centers. This role requires adaptability, strong interpersonal skills, and a commitment to supporting individuals experiencing homelessness, behavioral health challenges, and/or substance use recovery.

This is a part-time position with an hourly rate of $22.00 per hour. This role will support the following programs:

Residential

Homeward Bound

Location: 1305 E Oake Lane, Philadelphia, PA 19126

Available Shifts: Monday -Friday 7AM-3PM, 3PM-11PM, 11PM-7AM

Sunday and Saturday 8AM-8PM, or 8PM-8AM

Outreach Services

ACCESS Outreach

Based out of 3119 Spring Garden St, Philadelphia, PA19104

Available Shifts: Mondays and Fridays 2:00 PM – 10:00 PM, Tuesdays – Thursdays 4:00 PM – 12:00 AM

Delco PATH

Location: 7200 Chestnut St, Upper Darby, PA 19082

Available Shifts: Monday - Friday 9:00 AM - 5:00 PM

Wednesday - Sunday 2:00 PM - 10:00 PM

Monday - Wednesday, 11:00 PM – 7:00 AM

Recovery Learning Centers

Delco Project Share

Location: 7200 Chestnut St, Upper Darby, PA 19082

Available Shifts: Monday - Friday, 8:00 AM - 5:00PM, and Sunday 9:00AM - 5:00PM.

A New Life

Location: 3119 Spring Garden St, Philadelphia, PA 19104

Available Shifts: Monday - Friday, 8:00 AM - 4:00 PM

The Well

Location: 2709 N Broad St, Philadelphia, PA 19132

Available Shifts: Monday - Friday, 6:30AM -2:30PM, 8 AM - 4:00 PM

Essential Duties

• Provide coverage across multiple organizational programs, including Residential Services, Outreach, and Recovery Learning Centers.
• Remain available for on-call assignments to ensure adequate staffing and responsive support across service areas.
• Adapt quickly to the workflow, expectations, and needs of each program while maintaining consistent standards of service.

Housing and Residential Programs

• Monitor participant activities to ensure adherence to program expectations and safety protocols.
• Conduct regular rounds, observe behavior, and promptly address safety concerns or emerging crises.
• Maintain a safe, clean, and supportive environment within residential facilities.
• Document participant interactions, incidents, service notes, and shift reports accurately and in accordance with organizational standards

Recovery Learning Centers

• Develops and facilitates group curricula and lesson plans focused on recovery skill-building, current events, and whole-health wellness, including preparing handouts and maintaining related documentation.
• Organizes and leads participant groups, fostering peer support and encouraging collaborative success.
• Partners with participants to identify and access community resources, building natural support that promote long-term stability and success.
• Supports the creation and implementation of recovery plans, coordinating resources and, when needed, transporting participants to community locations in a multi-passenger vehicle.
• Conducts intakes (as required) and documents participant information and progress in the electronic health record system, ensuring accuracy across all required documentation such as logs, progress notes, shift reports, incident reports, and housing applications.
• Monitors the program environment to ensure participant, staff, and facility safety while adhering to all regulations, supervision, and training standards.
• Maintains compliance with organizational policies and procedures, reports of violations, collaborates with partner agencies when appropriate, and assists with facility tasks such as housekeeping and shoveling.

Outreach Teams

• Engage individuals experiencing homelessness with professionalism, empathy, and trauma-informed practices.
• Build rapport with community members to assess needs, provide resources, and facilitate placement in shelters or other appropriate services.
• Support crisis intervention, de-escalation, and connection to behavioral health and social-service support.
• Complete outreach logs, referrals, and required documentation in a timely and accurate manner.

Requirements

• High School Diploma/GED required.
• 2+ years of recent work experience required (including internships and volunteer work).
• Must have the ability to be trained in medication monitoring within 30 days of hire.
• Must complete PPD & Physical before starting date or provide one within one calendar year to their start date.
• Must possess a valid driver’s license.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Certified or has the ability to be certified in First Aid/CPR