Community Resource Specialist

Manchester Chamber; Manchester, Northern (NH, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

PTO from day one

9 paid holidays + floating holiday

403(b) employer match

Tuition reimbursement

Student loan repayment

Wellness programs

Job summary

Easterseals NH & VT is hiring a Community Resource Specialist to educate, advocate, and assist NH residents in navigating long-term services and supports. The role focuses on unbiased, person-centered guidance to maintain independence and dignity across community organizations. The position is full-time with hours Monday–Friday.

Travel between Manchester and Nashua offices is required. Compensation is $21/hour with a comprehensive benefits package including health, paid time off, retirement

Qualifications

• Bachelor’s degree in Social Work or related field or five years of relevant experience in elderly/disabled services.
• Knowledge of community long-term care services for elderly/disabled populations.
• Strong written and verbal communication; interpersonal skills.
• Ability to perform home visits and community outreach; basic computer skills.

Responsibilities

• Assess contact/caller needs and refer to long-term supports and services via phone, email, in-person, or home visits.
• Provide information and referrals to community resources meeting needs of clients.
• Offer long-term support counseling in hospitals, rehab facilities, or nursing homes.
• Complete eligibility screenings and explain state/federal programs; document all contacts per protocols in the database.
• Follow InformUSA and ADRC contract reporting requirements; perform follow-ups as required.
• Provide Medicare information and counseling during the Annual Enrollment Period.
• Attend mandated meetings and assist with general office tasks as needed.
• Obtain required certifications (InformUSA AIRS; SHIP Counselor) within 6–12 months of hire.

Skills

Oral communication

Written communication

Interpersonal skills

Analytical thinking

Problem solving

Home visits

Microsoft Office

Database programs

Driver's license

Education

Bachelor’s Degree in Social Work or related field

Five years of relevant experience

Tools

Office software

Database systems

Job description

Job Description: Easterseals is hiring for a Community Resource Specialist for our Aging and Disability Resource Center. To provide unbiased and person-centered education, advocacy, assistance and support to NH residents so they may retain their dignity, quality of life and highest level of independence. Support individuals in a manner which would allow them to make informed choices/decisions regarding their long-term service and support and assist individuals with navigating the various community organizations, agencies, and other resources in the community.

Schedule: Full time 40 hours a week; Monday-Friday 8a-4:30p or 8:30a-5p. Location: Must be willing to work between the Manchester and Nashua offices. Compensation: $21/hour

Essential Responsibilities: Performs an assessment of the contact/caller’s situation/needs and provides the contact/caller with assistance in referrals to long‑term supports and services through telephone contacts, walks‑ins, emails, home visits/community settings and multi‑media. Provides information on and referral to community resources which may meet the needs of the contact/client. Provides long‑term support counseling to select individuals in hospitals, rehab facilities, and/or nursing homes. Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal program. Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA. Complete follow‑ups on contacts following InformUSA protocols and contract requirements. Comply with completion of reporting requirements mandated by the ADRC contract. Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period. Attends meetings as mandated by contract or required by State. Assists with general office support including by not limited to answering phones, assisting, walks‑ins and other office tasks as needed. Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS)); State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.

Qualifications: Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR Five (5) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree. Basic knowledge of community long‑term care support services for the elderly and disabled population, OR Combination of education and experience totaling five (5) years. Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals. Basic knowledge of State and Federal program such as Medicaid and Medicare. Strong oral, written and interpersonal skills. Analytical and problem‑solving ability. Comfortable with performing home visits and community outreaches. Basic level of computer skills to include Microsoft Office application suite and database programs. Valid driver’s license, auto insurance, and reliable transportation.

What’s in it for you? We offer a comprehensive benefits package for full‑time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery‑friendly workplace and a NH Veteran‑Friendly Business.

EOE #INDESNH

Ready to make a meaningful difference every day? Become part of a dynamic team dedicated to elevating all abilities, empowering lives, and fostering positive impact in the community. Join the Easterseals NH & VT family, where your passion meets purpose. Easterseals New Hampshire and Vermont elevates people of all abilities. We serve the diverse needs of approximately 18,000 children, adults, seniors, families, and veterans each year. We provide services across two states, and our programs cover areas like early intervention, autism, intellectual and developmental disabilities, adult day and in‑home care, behavioral health, family‑centered practices for child welfare, housing, and substance use disorders. We help people in New Hampshire and Vermont live their best lives. Joining Easterseals NH & VT presents an opportunity to gain valuable experience, advance your career, and make a meaningful difference in people's lives. Our organization provides various benefits and programs designed to support the well‑being of our employees and their families. Explore our offerings here. We are honored to be recognized as a NH Veteran‑Friendly Business and a recovery-friendly workplace.