Customer Service Representative-Part Time

Behavioral Health and Developmental Services of Strafford County, Inc.; Rochester (NH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off and Holidays

Health, Dental and Vision

Life and Long-term Disability

Job summary

Community Partners is seeking a part-time Customer Service Representative to warmly welcome new clients and guide them through registration, ensuring forms are accurate and attendance rights explained. You will collect insurance information and verify coverage, while supporting operations across multiple locations.

You’ll work in a friendly, mission-driven nonprofit environment, with a negotiable 25-hour weekly schedule and opportunities to develop strong communication and organizational skills

Qualifications

• High-School diploma or GED
• At least 3 years’ experience in the customer service field
• Experience in data entry preferred
• Excellent oral and written communication skills
• Ability to respond professionally under pressure while completing different tasks
• Ability to utilize technology provided to perform requirements of the job
• Hold a valid driver’s license and proof of vehicle liability coverage

Responsibilities

• Greet and welcome new clients in a professional and friendly manner
• Ensure that registration materials are completed accurately
• Obtain clients’ insurance information and verify coverage with insurers
• Provide coverage support when needed at multiple locations

Education

High-School diploma or GED

Job description

Customer Service Representative-Part Time

Community Partners

Who we are:

Community Partners is dedicated to providing quality developmental and mental health services to meet the needs of families and individuals in Strafford County. From comprehensive mental health care, to individualized services for persons with developmental disabilities, to family education and support services, we are here to help. If this resonates with you and sounds like something you’d like to be a part of, we want to hear from you!

The Role:

As the Customer Service Representative, you will be responsible for making sure that new clients are welcomed in a professional and friendly manner, while making their experience as timely and stress free as possible. You will ensure that registration materials are completed accurately, and that clients understand attendance rights and policy information. You will also be obtaining clients’ insurance information and verifying coverage with their insurance company. While working as an important team member, you will provide coverage when needed at multiple locations.

This position is part-time 25 hours per week.Specific schedule is negotiable.

About You:

You’re always happy to help answer questions and when you don't know the answer, you're driven to find it. You are comfortable talking on the phone, are able to establish trusting relationships both over the phone and in person. You strive to ensure that every person you connect with feels welcomed and cared for because you know how important that it. You're also a problem solver, intuitive and able to think creatively with a willingness to learn new things.

What we’re looking for:

• High-School diploma or G.E.D
• At least 3 years’ experience in the customer service field
• Experience in data entry preferred
• Excellent oral and written communication skills
• Ability to respond professionally under pressure while completing different tasks
• Ability to utilize technology provided to perform requirements of the job
• Hold a valid driver’s license and proof of vehicle liability coverage

Tell me about the benefits!

While working for an incredible non-profit organization with a great mission and fabulous culture, you’ll be contributing to innovative community and social change. With your amazing co-workers and clients that inspire you, the difference you make each day will not go unnoticed.

In addition to a wonderful working environment, we offer:

• Paid Time Off and Holidays
• Health, Dental and Vision
• Life and Long-term Disability Insurance

Background checks which include, but are not limited to, criminal, OIG, BEAS and motor vehicle records are required.

Candidates must be vaccinated against or be willing to get vaccinated against COVID-19 by the date of hire to be considered for employment, subject to eligibility for exemption as provided by the U.S. Equal Opportunity Commission.