Resorts Operations Manager - Vdara

MGM Resorts International; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Free meals

Free parking

Wellness programs

Discounts on hotel/food/bev

Job summary

MGM Resorts International in Las Vegas is seeking a Resort Operations Manager for Vdara to lead Front Desk, Lobby Experience, and Guest Services, delivering luxury guest experiences. You will partner with hotel leadership to drive operational excellence and financial performance while guiding a high-performing team in a luxury setting.

You will play a key role in shaping guest satisfaction, staff development, and strategic initiatives across daily resort operations, with an emphasis on WOW

Qualifications

• Two years of prior relevant experience in Hotel Operations/Management.
• Exceptional customer service and interpersonal skills.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Provide leadership for Front Desk, Lobby Experience, and Guest Services operations.
• Partner with Senior Hotel Operations Manager to execute hotel strategies.
• Drive labor and financial performance to meet goals.
• Oversee hiring for Front Office roles, including Front Desk Clerks and Guest Services Specialists.
• Enhance guest experience for MGM Rewards Gold and above.

Skills

Front Desk Operations

Guest Services

Team Leadership

Customer Service

Budget & Finance

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Join the team as a Resort Operations Manager at Vdara, where you'll play a critical leadership role in delivering exceptional guest experiences and driving operational excellence. In this highly visible position, you'll lead Front Desk operations, inspire high-performing teams, and help create the seamless, personalized service that luxury guests expect.

Working closely with hotel leadership, you'll oversee daily operations, execute strategic initiatives, drive financial performance, and ensure the highest levels of guest satisfaction.

This is an exciting opportunity for a hospitality leader who is passionate about luxury service, team development, and creating memorable experiences while making a meaningful impact on resort operations.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Provide leadership and direction for all Front Desk, Lobby Experience, and Guest Services operations
• Partner closely with the Senior Hotel Operations Manager to implement hotel operational strategies and initiatives
• Drive operational and financial performance, including achieving labor and business goals
• Lead the hiring process for Front Office positions, including Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
• Focus on strategies that positively impact the experience of MGM Rewards Gold and above guests
• Support the supervision, counseling, and performance management of Front Office staff to ensure efficient department operations

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• Two (2) years of prior relevant experience, preferably in Hotel Operations and Management
• AAA or Forbes knowledge preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Vdara employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts