Resort Training Manager

Kalahari-Resorts-; Pocono Manor (PA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision coverage

Education assistance programs

Employee appreciation events

Job summary

Kalahari Resorts & Conventions is seeking a Resort Training Manager for our Pocono Manor, PA location. You will train and track associates, work with leadership to reinforce training programs, and help improve processes to deliver consistent guest experiences.

Your role supports onboarding, events, and HR activities while promoting a culture of learning and excellence across the property.

Qualifications

• 2–3 years in hospitality industry.
• 1–2 years in learning and development and/or retention.
• Understanding day-to-day hotel/resort operations.
• English fluency; Spanish a plus.

Responsibilities

• Train and track associates' development to support potential and alignment with standards.
• Coordinate training initiatives, events, and HR-related activities.
• Maintain training records and support onboarding.
• Collaborate with leadership to align training with operational needs.

Skills

Hospitality experience

Learning & development

Public speaking

Time management

Job description

Job Title

Resort Training Manager

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations- we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity:water, we're also committed to bringing clean water to one million people in Africa.

Resort Training Manager

Kalahari Resorts & Conventions is seeking aTraining Manager. In this role, you'll train and track associates' development to help them reach their full professional potential. You'll be responsible for communication with associates and leadership to help reinforce, evaluate, and improve the training process. Additionally, you'll assist with organizational aspects of training, events, and Human Resources.

As part of our leadership team, you'll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll directly contribute to a more positive workplace culture and guest experience by strengthening communication, development, and engagement across the resort, ensuring team members are trained and equipped to deliver consistent, high-quality service.

This is an hourly wage role

Key Responsibilities

• Communicate with associates and leadership to reinforce, evaluate, and continuously improve training programs and processes.
• Assist with the planning, coordination, and execution of training initiatives, employee events, and HR-related activities.
• Track training progress and maintain accurate records to support associate development and compliance needs.
• Support onboarding efforts to ensure new hires are effectively integrated into resort standards and culture.
• Facilitate and assist with training sessions and workshops to enhance associate knowledge and performance.
• Promote and model Kalahari's promise toLead With Love in all interactions with associates and leadership.
• Identify opportunities for improvement in training and engagement processes and provide recommendations.
• Collaborate with departmental leaders to align training efforts with operational needs and service standards.

WhatWe'reLooking For

• At least 2-3 years of experience in the hospitality industry.
• At least 1-2 years of experience in learning and development and/or retention.
• Have a broad understanding of the day-to-day operations of a hotel/resort.
• Ability to establish rapport with associates and leaders.
• Ability to manage own time and take initiative on projects and duties.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• A positive, enthusiastic attitude with initiative to step up and help others.
• Must be able to write, read, and speak English fluently. Bilingual in Spanish preferred.
• Experience in public speaking preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

BePartof Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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