Resort Tour Guide - Guest Experience Specialist

Marriott-International; Palm Desert (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Marriott Vacations Worldwide in Palm Desert, CA, seeks a friendly Tour Guide to create meaningful moments for Owners, members and guests. You will accompany guests on property tours, share accurate information about the resort and its amenities, and tailor visits to individual interests.

The role requires a flexible schedule, on-site presence, and strong English and customer-service skills. You will work with licensed sales leaders when questions arise and use tour apps to enhance the experience.

Qualifications

• High School Diploma or GED preferred but not required.
• Proficiency in English and strong customer-facing experience preferred.
• Proficiency in computer skills including Microsoft Outlook, Excel and Teams preferred.

Responsibilities

• Welcome and accompany guests during property tours while providing high-quality guest service.
• Provide factual, objective, written and approved information about the resort and its amenities.
• Direct ownership, pricing, product, or contractual questions to a licensed sales executive and/or team leader.
• Establish rapport with guests during the tour to enhance the guest experience.
• Prepare for daily appointments and follow up with guests as needed.

Skills

Customer service

Hospitality

Marketing

Sales

English

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Teams

Job description

Marriott Vacations Worldwide in Palm Desert, CA, seeks a friendly Tour Guide to create meaningful moments for Owners, members and guests. You will accompany guests on property tours, share accurate information about the resort and its amenities, and tailor visits to individual interests.

The role requires a flexible schedule, on-site presence, and strong English and customer-service skills. You will work with licensed sales leaders when questions arise and use tour apps to enhance the experience.