Tour Guide: Property Tours & Guest Experience | $30/hr

HVC Stoneridge Preview Center; Escondido (CA); On-site; USD 34,095 - 48,560; Full time

Job summary

Marriott Vacations Worldwide is hiring a Tour Guide in Escondido, CA. You will accompany guests during property tours, provide factual information about the resort and its amenities, and deliver excellent guest service. Flexibility to work days, nights, weekends, and holidays is required.

Compensation starts at $30.00 per hour plus commission, with opportunities to grow in a dynamic hospitality team. Hyatt Vacation Ownership is an equal opportunity employer committed to a diverse, inclusive

Qualifications

• High School Diploma or GED preferred but not required.
• Proficiency in English.
• Customer service, hospitality, marketing, sales and/or other customer-facing experience preferred.
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred.

Responsibilities

• Welcome and accompany guests during property tours while providing high-quality guest service.
• Provide factual, objective, written and approved information about the resort and its amenities.
• Fulfill requests from owners or prospects regarding property maps, room locations, etc.
• Support the brand image by modeling professional behavior, appearance, and communication.
• Establish rapport with guests during the tour to enhance the guest experience.
• Direct any ownership, pricing, product, or contractual questions to a licensed sales executive and/or team leader.
• Provide the highest possible guest service to support company guest and customer satisfaction survey targets.

Skills

Customer service

English proficiency

Education

High School Diploma or GED

Tools

Outlook

Excel

Teams

Job description

Marriott Vacations Worldwide is hiring a Tour Guide in Escondido, CA. You will accompany guests during property tours, provide factual information about the resort and its amenities, and deliver excellent guest service. Flexibility to work days, nights, weekends, and holidays is required.

Compensation starts at $30.00 per hour plus commission, with opportunities to grow in a dynamic hospitality team. Hyatt Vacation Ownership is an equal opportunity employer committed to a diverse, inclusive