Resort-Style Restaurant Server: Guest Experience Pro

Hilton San Antonio; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton San Antonio is seeking a Restaurant Server to deliver warm, efficient service to guests in a resort-style hotel environment. You will take orders, input them into the POS, and ensure timely delivery with accuracy and attentiveness.

The role emphasizes knowledge of menu items, allergens, and beverages, along with strong customer service skills and the ability to multitask in a fast-paced dining area. Union or team collaboration is common in this hotel setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced dining environment.
• Knowledge of menu items, allergens, and beverage options.
• Strong attention to detail and order accuracy.
• Ability to stand for long periods and lift up to 25–30 lbs.
• Basic math and cash-handling skills.

Responsibilities

• Greet guests promptly and provide friendly, attentive service.
• Present menus, answer questions, and make recommendations.
• Take accurate food and beverage orders and input them into the POS system.
• Deliver food and drinks promptly, ensuring proper presentation and temperature.
• Check back with guests regularly and anticipate needs.
• Process payments, handle cash, and balance receipts accurately.
• Maintain table cleanliness, reset tables, and support dining room organization.
• Communicate guest needs and concerns to management or kitchen staff as needed.
• Follow all food safety, sanitation, and alcohol service guidelines.
• Assist with opening, closing, and side work duties.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Hilton San Antonio is seeking a Restaurant Server to deliver warm, efficient service to guests in a resort-style hotel environment. You will take orders, input them into the POS, and ensure timely delivery with accuracy and attentiveness.

The role emphasizes knowledge of menu items, allergens, and beverages, along with strong customer service skills and the ability to multitask in a fast-paced dining area. Union or team collaboration is common in this hotel setting.