Resort Services Supervisor – Guest Experience Leader

POWDR; Colorado; Presencial; USD 30.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Season pass for employees/ dependents

Discount programs across resort areas

Descripción de la vacante

POWDR-Copper Mountain, LLC is seeking a Resort Services Supervisor for Copper Mountain Resort in Summit County, Colorado. This seasonal role oversees guest service, rental and retail operations, ensuring a high-quality sales and service experience across designated locations.

The RSS will supervise a large team, manage labor and budgets, and collaborate with leadership to drive topline revenue while maintaining safety and guest satisfaction. Strong communication and leadership are essential.

Formación

• Minimum 3 years’ supervisory experience in a high-volume customer-oriented environment.
• Minimum 3 years’ customer service experience required.
• Strong leadership, communication and organizational skills required.
• Computer proficiency, including MS Office: Word, Excel, PowerPoint.

Responsabilidades

• Day-to-day oversight of front-of-house and back-of-house service/sales operations in a designated zone.
• QA on service delivery to ensure high quality and consistent guest experience.
• Manage scheduling and flex daily labor to meet business volume needs.
• Train and coach staff; communicate policies and procedures clearly.

Conocimientos

Supervisory experience

Customer service

Leadership

MS Office

Herramientas

MS Office

Descripción del empleo

POWDR-Copper Mountain, LLC is seeking a Resort Services Supervisor for Copper Mountain Resort in Summit County, Colorado. This seasonal role oversees guest service, rental and retail operations, ensuring a high-quality sales and service experience across designated locations.

The RSS will supervise a large team, manage labor and budgets, and collaborate with leadership to drive topline revenue while maintaining safety and guest satisfaction. Strong communication and leadership are essential.