Seasonal Resort Services Lead — Guest Experience & Sales

Boreal Ridge Corporation; Colorado; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Season pass for employees/dependents

Discount programs

Resort privileges

Job summary

Copper Mountain Resort in Copper Mountain, Colorado, seeks a Resort Services Supervisor for the seasonal guest-service, rental and retail locations. You will supervise staff, ensure high-quality customer service, and drive sales while controlling labor and costs.

The role emphasizes training, procedures, safety, and effective communication across teams, with season-pass benefits and other resort privileges for employees and dependents.

Qualifications

• Minimum 3 years supervisory experience in a high-volume, customer-focused environment.
• Experience in overseeing front-of-house and back-of-house service/sales operations.
• Ability to train staff and maintain QA standards.

Responsibilities

• Oversee daily front- and back-of-house service and sales operations in a designated zone.
• Ensure high quality service delivery and consistent guest experience.
• Manage scheduling and labor to meet business needs.
• Support and coach staff to achieve sales targets and customer satisfaction.
• Collaborate with partners and vendors to optimize operations.

Skills

Supervisory experience

Customer service

Sales

Quality assurance

Staff training

Job description

Copper Mountain Resort in Copper Mountain, Colorado, seeks a Resort Services Supervisor for the seasonal guest-service, rental and retail locations. You will supervise staff, ensure high-quality customer service, and drive sales while controlling labor and costs.

The role emphasizes training, procedures, safety, and effective communication across teams, with season-pass benefits and other resort privileges for employees and dependents.