Resort Services Foreperson - Guest Experience Lead (Seasonal)

powdr; Colorado; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Season pass

Discount programs

Job summary

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado. The Resort Services Foreperson leads Retail, Rental and Guest Service teams to deliver outstanding guest service and sales across Copper Mountain's locations.

The RSF will supervise staff, open/close locations, and work with management to optimize staffing and budget while protecting guest satisfaction and revenue integrity throughout the season.

Qualifications

• Seasonal role in resort services operations.
• Experience delivering high-quality guest service and sales.
• Ability to supervise staff and coordinate opening/closing of locations.

Responsibilities

• Oversee staff and open/close Rental/Retail and Guest Service locations daily.
• Lead operations to deliver exceptional customer service and sales.
• Provide training and tools to staff to enable guests to be served efficiently.
• Coordinate labor resources and monitor operating expenditures within units.
• Engage with guests to upsell products and ensure a memorable experience.

Skills

Customer service

Staff supervision

Sales

Job description

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado. The Resort Services Foreperson leads Retail, Rental and Guest Service teams to deliver outstanding guest service and sales across Copper Mountain's locations.

The RSF will supervise staff, open/close locations, and work with management to optimize staffing and budget while protecting guest satisfaction and revenue integrity throughout the season.