Winter 26/27: Resort Services Supervisor

Boreal Ridge Corporation; Colorado; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Season pass for employees/dependents

Discount programs

Resort privileges

Job summary

Copper Mountain Resort in Copper Mountain, Colorado, seeks a Resort Services Supervisor for the seasonal guest-service, rental and retail locations. You will supervise staff, ensure high-quality customer service, and drive sales while controlling labor and costs.

The role emphasizes training, procedures, safety, and effective communication across teams, with season-pass benefits and other resort privileges for employees and dependents.

Qualifications

• Minimum 3 years supervisory experience in a high-volume, customer-focused environment.
• Experience in overseeing front-of-house and back-of-house service/sales operations.
• Ability to train staff and maintain QA standards.

Responsibilities

• Oversee daily front- and back-of-house service and sales operations in a designated zone.
• Ensure high quality service delivery and consistent guest experience.
• Manage scheduling and labor to meet business needs.
• Support and coach staff to achieve sales targets and customer satisfaction.
• Collaborate with partners and vendors to optimize operations.

Skills

Supervisory experience

Customer service

Sales

Quality assurance

Staff training

Job description

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Resort Services Supervisor

Job Status: Seasonal

Compensation and Benefits

Compensation: Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience.

Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Resort Services Supervisor (RSS) is a part of the Resort Services Department and is responsible for the supervision and quality assurance of the customer service and sales in Copper Mountain's Guest Service/Rental/Retail locations. Guest Service and Rental/Retail locations at Copper Mountain are responsible for the sales, registration and fulfillment of all of Copper Mountain's winter and summer activities both on and off mountain. The RSS will be assigned a specific location(s) where he/she will supervise staff and ensure delivery of exceptional customer service and sales.

The RSS works in conjunction with his/her manager to deliver fiscally responsible supervision of labor resources, opex/adminex and capital expenditure for all Business Units reporting to this position. Concurrently, he/she focuses on expense management as well as driving topline revenues and margin at every opportunity.

The RSS is responsible for making sure important information gets translated to staff members to enable them to service the customer effectively. The RSS needs to provide the necessary tools and training to assist employees in doing their jobs. This includes developing special operating procedures as well as other communication documents and procedures. In addition, he/she is responsible for handling guest escalations as needed.

During the Summer operating season the RSS will take their place in the team responsible for the sale and services of activity, retail and rental products. The RSS will be involved in the set up and maintenance of the retail store, summer projects and keeping an eye focused forward on preparing for the coming winter.

Motivating, encouraging and effective supervision of a large team of diverse employees reporting to this position is required in this role.

As a member of the supervisory team, the RSS will be asked to participate in the development of business plans, budgeting, hiring of seasonal staff and operational decisions as well as work on special projects.

In addition, The RSS supports the Rental and Retail departments in his/her location, or other locations as needed, during the winter & summer operating seasons.

Minimum 3 years previous supervisory experience in a high-volume customer-oriented environment required.

Essential Duties and Responsibilities

• Day-to-day oversight of all front-of-house and back-of-house service/ sales operations in a designated zone.
• QA on service delivery, assuring high quality and consistent sales and service to all guests.
• QC on new products by testing sales, verbiage, scanning, etc.
• Weekly Over/short auditing of their locations and other locations
• Report on and be the subject matter expert on all multi mountain products (Real Deal, etc.)
• Manage scheduling requests and changes. Flex daily labor to meet business volume needs.
• Foster effective working relationships with key strategic partners (internal and external).
• Disseminate timely and accurate information to direct reports in a clear and consistent fashion.
• Loss Prevention monitoring, education & policies/procedures.
• Support and create Reward, Recognition & Animation programming.
• Support the development of effective relationships with 3rd Party Vendors/Outfitters; suppliers.
• Assist with the recruiting and on-boarding process.
• Focus on safety.
• Develop a strong working knowledge of the POS system and its effective utilization in maintaining an efficient operation.
• Ensure accurate accounting of daily sales and fulfillment.
• Create and drive a sales culture where agents are upselling and sales targets are clearly understood, and accurately reported.
• Work closely with supervisor peers from other divisions to ensure a culture of teamwork, best practices sharing and peer to peer support.
• Support and coach direct reports to ensure the fundamentals of guest service and sales are consistent between all locations and that the teams in every location are working to create a guest environment whic