Winter 26/27: Resort Services Foreperson

Powdr-Copper Mountain, LLC

Colorado

Presencial

USD 25.000 - 28.000

Jornada completa

Hace 6 días

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Ventajas ofrecidas por este puesto de trabajo

Season pass for employees/dependents

Discount programs for food, retail, &T

Descripción de la vacante

The Resort Services Foreperson at Copper Mountain is a seasonal role within the Resort Services Department. You will lead staff, oversee daily operations across Retail, Rental, and Guest Service locations, and ensure top-tier guest service and sales.

You will move between areas, training staff and maintaining pricing integrity, while collaborating with supervisors to optimize labor and costs. You will be part of a small, dynamic team, interact with guests ranging from day visitors to event

Formación

Seasonal role; prior guest service experience preferred.
Retail, rental, and guest service experience helpful.

Responsabilidades

Provide exceptional guest service to guests at all times.
Oversee day-to-day front-of-house and back-of-house Resort Services operations in designated zones.
Open and close Rental/Retail and Guest Service locations.
Own the Zone and use the RTP POS system effectively for efficient operations.
Assist in retail duties across multiple locations and handle cash responsibly.

Descripción del empleo

Job Title

Resort Services Foreperson

Job Status

Seasonal

Compensation

Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience.

Benefits

Season pass for employees/dependents and privileges at several other resorts.
Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Resort Services Foreperson (RSF) is a part of the Resort Services Department and is responsible for the delivery of the highest quality customer service, rental experience and sales in Copper Mountain's Resort Services locations. The RSF’s responsibilities encompass the day-to-day operations across all of the Copper Mountain owned and operated Retail, Rental and Guest Service locations. The RSF will be assigned a specific location(s) where he/she will lead staff and ensure delivery of exceptional customer service and sales. The responsibilities include overseeing staff and opening and closing Rental/Retail and Guest Service locations on a daily basis. The RSF works in conjunction with his/her Manager and Supervisor to deliver fiscally responsible supervision of labor resources and operational expenditure for all Business Units reporting to this position. The RSF is responsible for making sure important information gets translated to staff members to enable them to service the guest effectively. The RSF needs to provide the necessary tools and training to assist employees in doing their jobs. You will be working within a small, dynamic team and will be expected to be equally proficient in Retail, Guest Services and the Rental areas of our business. Your ability to smoothly move between these three areas and ability to engage with our customers will be critical to your success. Integrity of the highest order is required and you are incorruptible, abiding by Copper’s privacy policy as well as protecting the business by maintaining the pricing structure even in the face of pressure from peers and guests. In addition to interacting with our guests who range from day visitors, to conference delegates, to event participants and homeowners is a key time for winter season preparation. This means you will also at times be requested to assist in project-type work which can include re-staging our retail locations, moving inventory, testing/repairing rental equipment, data input/re-keying, cleaning & tidying front and back of house areas, and processing retail/rental inventory after it is received. Your honesty & integrity are on display every day, be it talking with guests about the right activity or pass product for them, protecting our retail inventory by being ever-alert or informing your supervisor that your reports are not balanced. You have the guest interests at the front of your mind at all times, actively listening to the guest and then suggesting the appropriate products/services that will ensure a great guest experience. You believe that guest loyalty is gained from providing consistent, quality service & care. You are committed to do whatever it takes to find an answer. “I don’t know” is not in your vocabulary! You are a committed team player, jumping in to assist teammates if the line is long, or if your skills & knowledge are needed. You know that the team’s success is greater when all members are aligned. You anticipate our guest and colleagues’ needs and this means you will jump from one area of our business into another without a second thought. You attend each shift with a positive attitude, knowing that the guest comes first!! You can remain upbeat even when you have been asked the same question 50 times! You actively engage each and every guest, showing them empathy, animation and care, all the while being an eager advocate of the resort. You understand that you are in a role which includes being a front-of-house revenue collector for many departments and each and every interaction with a guest is an opportunity for you to both a) display your belief in the products and services offered by Copper and our partners, and b) help ensure the continued financial success of Copper Mountain. You relish every guest interaction and see a challenge ready to be solved, a sale to be made or a future promoter to be created in every guest interaction. There are no problems, just solutions waiting to be discovered!!

Essential Duties and Responsibilities

First and foremost, provide exceptional customer service to our guests at all times. This includes proactively looking for ways to improve the service we provide, resulting in an improved guest experience.
Day-to-day oversight of all front-of-house and back-of-house Resort Services operations in designated zones.
Open and Close Rental/Retail and Guest Service locations.
Take ownership of all guest situations yet recognize when to elevate to the next supervisory level.
“Own the Zone” Develop an exceptional working knowledge of the RTP point of sale system and its effective utilization in maintaining an efficient operation.
Clean, fold, merchandise and sell retail products to exceed sales goals.
Actively promote a sales culture where RSA-Ss are upselling to meet designated sales targets.
Animate the Guest Services experience and seek continuous improvement to ways we service the guest (internal & external).
Work closely with the Supervisors to ensure a culture of teamwork, best practices, and peer-to-peer support.
Work to ensure that the fundamentals of the Resort Services Department are consistent across all locations/operations and that the teams at each location are working together, ensuring that sharing opportunities are being utilized.
Present professional appearance and behavior at all times.
Assist in retail duties across multiple locations.
Help with opening and closing procedures; cash handling, making the store ready for business.

Other Duties as Assigned

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff. This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Personal Attributes

Is honest and has the highest integrity
Is able to handle and manage confidential information
Professional appearance.
Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of Copper’s Core Values Sets the example for others and is above reproach
Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
Must be a multi-tasker! Can handle fast paced, potentially high-pressure environment
Enjoys the challenge in Service Recovery – your desire is to see guest loyalty increase
Is flexible with hours and days of work
Is able to work any hours of the day, any days of the week
Must enjoy working with and around people
Team player with a positive attitude
Open and ready to learn new skills
Organized and detailed
Basic Requirements (though these are listed separately below)

Basic Requirements

Must be able to lift and carry items up to 50 lbs. Promotes workplace safety and is knowledgeable in and follows all safety requirements and policies
You are able to work any hours of the day, any days of the week. You will be available ALL weekends and holidays understanding that they are critical operational times.
Must be at least 18 years old

Preferred Experience and Special Skills

Minimum 2 years’ guest service experience required
Strong communication and organizational skills required
Computer proficiency required and should include MS Office: Word, Excel and PowerPoint, with a propensity to learn additional computer systems quickly
Strong working knowledge of Copper’s RTP Point of Sale system.
Previous Destination Resort experience in a high-volume, customer-oriented environment preferred
Ski/Snowboard rental experience preferred
Retail experience preferred