Resort Services Coordinator

Park Hyatt; Carlsbad (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee meal

Hotel nights and discounts

Medical insurance

Dental insurance

Vision insurance

401K

Educational Reimbursement

Job summary

Park Hyatt Aviara Resort in Carlsbad, CA seeks a Resort Services Coordinator to deliver exceptional, high-touch hospitality by phone and email. You will welcome guests, promote resort experiences, and coordinate in-room dining and guest requests with precision and grace.

The role requires strong communication, multitasking, and computer skills, with preferred experience across resort operations. A friendly, professional demeanor and ability to work flexible shifts are essential; benefits include

Qualifications

• Preferred experience within Luxury 5 Star Hotel and/or Hyatt Hotels & Resorts in Reservations, Front Office, Spa and/or Food & Beverage.
• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage.
• Excellent mathematical, written, spoken, technical and computer skills.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment.

Responsibilities

• Speak knowledgeably about Resort and Area offerings including hotel reservations, pool and cabanas, spa, golf, restaurants, groups, conventions and area attractions.
• Provide professional, personalized and engaging luxury service.
• Complete in-room dining (room service orders) as trained in a luxury, anticipatory service environment.
• React quickly to guest service opportunities and recovery, logging and notifying proper areas and taking ownership with leadership support.
• Answer incoming calls to the resort with good typing skills, a pleasant attitude and excellent phone demeanor.
• Correspond with guests in a professional manner before, during and after their stay.

Skills

Guest service

Phone etiquette

Multitasking

Attention to detail

Communication skills

Tools

Opera

Reserve

HotSOS

Zingle

Open Table

Infrasys

Micros

Book4Time

Alice (Go Concierge)

Job description

Summary

Organization - Park Hyatt Aviara Resort

Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

About the Role - Resort Services Coordinator

A Reservations & Resort Services Coordinator is responsible for providing, maintaining and promoting hospitality at the highest level at all times; welcoming and serving guests in a courteous, efficient and friendly manner, with all interactions taking place on the phone or via email correspondence. The main function of the role is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness. You must communicate well with all staff to satisfy a tremendous need for personal service and develop a true sense of community for the guest. As part of this job, this individual is required to demonstrate good computer skills, attention to detail, and ability to multitask. Responsibilities and duties include the following below but may include additional duties that may not listed.

Some of the responsibilities include:

• Ability to speak knowledgably about Resort and Area offerings including but not limited to hotel reservations, pool and cabanas, spa, golf, restaurants, groups, conventions and area attractions including Restaurants, Outdoor Activities, Zoo, Flower Fields and further personalized recommendations tailored to each individual
• Professional, personalized and engaging luxury service required
• Completing in-room dining (room service orders) as trained in a luxury, anticipatory service environment
• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team
• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor
• Correspond with guests in a professional manner before, during and after their stay

Wage Information

The hourly rate for the position is $24.00.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement
• And so much more!

Qualifications

• Preferred experience within Luxury 5 Star Hotel and/or Hyatt Hotels & Resorts in a capacity of delivering outstanding guest experience in Reservations, Front Office, Spa and/or Food & Beverage
• Preferred experience with as many of the following hotel systems is preferred: Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge)
• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communicationl
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable, experience creating trust and handling high expectations with guests
• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Confident personality with excellent personal presentation and communications skills
• Self-starter with the ability to work both independently and within a team
• Must have flexible schedule, including morning, afternoon, evenings, weekends and holidays. Shift start and end times vary with business demands

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran.