Reservations Coordinator

Park Hyatt; Carlsbad (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee meals

Hotel discounts

Medical insurance

Paid holidays

401K with matching

Job summary

Park Hyatt Aviara Resort in Carlsbad, CA seeks a Reservations Coordinator to handle guest room reservations, provide hotel and local area information, block rooms, and post prepayments. You will also answer calls, manage guest emails, and relay messages to guests.

Candidates should have 1+ year hospitality experience, strong math, writing and computer skills, and be able to work with systems such as Opera, Reserve, and Micros.

Qualifications

• 1+ year experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• Desire for building a career in hospitality preferred
• General skills: detail-oriented, fast, accurate, organized and communicative
• Ability to work with minimal supervision and maintain confidentiality

Responsibilities

• Handle guest room reservations and block rooms
• Provide hotel facility information and answer questions about the hotel and local area
• Post prepayments, billing no-show reservations and related duties
• Answer all incoming calls, handle guest mail and faxes, and take messages for guests
• Use hotel systems (Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros) and ensure accurate data entry

Skills

Customer interactions

Communication skills

Attention to detail

Teamwork

Microsoft Windows

Tools

Opera

Reserve

HotSOS

Zingle

Open Table

Infrasys

Micros

Book4Time

Alice Go Concierge

Job description

Summary

Organization- Park Hyatt Aviara Resort

Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

About The Role – Reservations Coordinator

A Reservations Coordinator is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Some of the responsibilities include:

• Knowledge of Hyatt, Forbes 5 Star and AAA 5 Diamond Luxury Standards and Service Expectations
• Professional, personalized and engaging luxury service required
• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team
• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor
• Correspond with guests in a professional manner before, during and after their stay
• Experience with as many of the following hotel systems is preferred: Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge)

Wage Information

The hourly rate for this position is $24.00.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement
• And so much more!

Qualifications

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• Desire for building a career in hospitality preferred
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable, experience creating trust and handling high expectations with guests
• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Confident personality with excellent personal presentation and communications skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran.