Resort Server – Premium Dining & Guest Care

Omni Hotels & Resorts; Frisco (TX); On-site; USD 17,000 - 34,000; Full time

Job summary

Omni PGA Frisco Resort & Spa in Frisco, TX, is seeking an attentive server to deliver top-tier dining service in a high-volume setting. You will greet guests, explain menu items and daily specials, and ensure accuracy in order taking and billing.

Responsibilities include maintaining clean work areas, coordinating with the kitchen, and upholding Omni Moments of Service Standards. Flexibility for weekends and holidays is required; physical stamina is necessary for extended standing and lifting up

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order, and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Skills

Customer service

Wine knowledge

Cash handling

English communication

Cocktails knowledge

Tools

MICROS

Job description

Omni PGA Frisco Resort & Spa in Frisco, TX, is seeking an attentive server to deliver top-tier dining service in a high-volume setting. You will greet guests, explain menu items and daily specials, and ensure accuracy in order taking and billing.

Responsibilities include maintaining clean work areas, coordinating with the kitchen, and upholding Omni Moments of Service Standards. Flexibility for weekends and holidays is required; physical stamina is necessary for extended standing and lifting up