Senior Host, VIP - Zouk Nightclub

Resorts World Las Vegas; Nevada (IA); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Responsive team environment

Job summary

Resorts World Las Vegas is seeking a Senior VIP Host to market the nightclub, restaurant, lounge and other services to guests while developing a personal clientele list.

The role focuses on guest relationships and adhering to Resorts World Las Vegas Service Standards. The ideal candidate assists guests with special requests and participates in in-house events, promotions and marketing efforts.

Qualifications

• High school diploma or equivalent.
• At least 1 year of VIP host or Promoter experience.
• Ability to obtain and maintain full knowledge of company policies and procedures.
• Must be 21 years of age.

Responsibilities

• Deliver daily/nightly guest list for a preferred clientele and manage reservations.
• Interact, entertain and provide guests with information in a professional, cordial manner while cultivating regulars.
• Drive business through bookings and marketing campaigns; participate in events and promotions.
• Maintain social platforms and post events as directed by management.

Skills

Excellent customer service

English communication

Polished appearance

Knowledge of spirits and cocktails

Education

High school diploma or equivalent

Tools

Table reservations software

Job description

Summary Statement

The Senior VIP Host position markets the nightclub, restaurant, lounge and other services to guests while focusing on the development of a personal clientele list. The ideal candidate assists guests with special requests all while maintaining customer relationships and adhering to Resorts World Las Vegas Service Standards. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.

Primary Job Duties

– Includes but is not limited to: Deliver a daily/nightly guest list of a preferred clientele on specified days. Book weekly industry groups on specified days. Follow and execute weekly host schedule and visitation rosters day/night. Interact, entertain and provide guests with information in a professional, cordial and exemplary manner while recognizing and cultivating regulars. Respond to all guest inquires and requests. Drive business through booking reservations, focus on and own casino marketing departments including table, slot, and international marketing. Execute weekly goals (guest list, table requirements, and marketing plan). Ensure guests are aware of events and supports the execution of them. Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks. Pose for pictures as requested by management; appear in uniform or designated (logo) apparel for promotional/charitable activities at or away from venue. Assist in the development of promotional plans in order to increase business levels and sales. Maintain social platforms as indicated by management. Post events, communications and participate in marketing campaigns via social media. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties as requested.

Qualifications

Employ with safe alcohol service, sanitation and safety protocol. Strong knowledge of spirits, wine, champagne, beer and mixed cocktails. Ability to work varied shifts, including nights, weekends and holidays. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer service skills. Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. Preferred: Previous experience working in a day club or nightclub. Working knowledge of table reservations software. Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

High school diploma or equivalent At least one year of previous experience as a VIP host and/or Promoter in a similar or related field. At least 21 years of age.

Certificates, Licenses, Regulations

Proof of eligibility to work in the United States Position required licenses

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work will be performed indoors and outdoors split between an office and day/nightclub. May require some travel Must be tolerant to varying conditions of noise level, temperature, illumination and air quality Prolonged sitting/standing Bending and reaching Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs Eye/hand coordination Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work will be performed indoors and outdoors split between an office and day/nightclub. May require some travel Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.