Resort Security Shift Lead

Westgateresorts; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Westgate Resorts in Las Vegas seeks a Resort Shift Manager to oversee shift activities, respond to incidents, and maintain safety and service standards across the property.

You will lead a team, perform administrative tasks, and ensure policy compliance while communicating effectively with management and guests. The role requires calm leadership during emergencies and a commitment to Westgate’s service excellence.

Qualifications

• Ability to listen effectively and document important information accurately.
• Strong verbal and written communication to guide team members and guests.
• Knowledge of CPR, first aid, and basic emergency equipment.

Responsibilities

• Monitor shift activity and ensure tasks are completed as assigned.
• Respond to incidents with focus on safety and security of guests and staff.
• Provide instructions and guidance for team members and guest safety.
• Maintain professional interactions with patrons and guests.
• Address patron issues promptly and coordinate with hotel management as needed.
• Perform administrative duties: deployments, attendance, pre-shift tasks, and reports.
• Communicate updates, occupancy, events, and messages to staff on shift.
• Utilize Everbridge for mass notifications during emergencies.
• Stay calm during emergencies and heavy property activity.
• Inspect public and back-of-house areas to maintain resort standards.
• Follow Westgate policies and ensure compliance with laws.
• Review and edit incident reports for accuracy and completeness.
• Read emails and relay critical information during shift changes.
• Participate in pre-shift briefings and pass on necessary information.
• Uphold service excellence and promote teamwork across the team.
• Other duties as assigned by Management.

Skills

Active listening

Clear communication

Emergency response

Guest service diplomacy

Team leadership

Safety/compliance knowledge

Calm under pressure

Documentation & reporting

Job description

Westgate Resorts in Las Vegas seeks a Resort Shift Manager to oversee shift activities, respond to incidents, and maintain safety and service standards across the property.

You will lead a team, perform administrative tasks, and ensure policy compliance while communicating effectively with management and guests. The role requires calm leadership during emergencies and a commitment to Westgate’s service excellence.