Resort Reservations Lead — Hybrid + Commissions

Beaver Run Resort & Conference Center; Breckenridge (CO); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

On-site parking steps away from the L?

Employee ski pass purchasing program

Hotel + Dining discounts

Paid Time Off

Insurance

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Life Insurance

401k + match

Job summary

Beaver Run Resort & Conference Center in Breckenridge, CO seeks a Reservations Lead to act as a guest-service ambassador while supporting daily reservations operations. You will handle inquiries, bookings, upgrades, and guest records, guiding agents and improving processes.

The role combines service, sales, and team leadership with onsite training; after onboarding, hybrid or remote arrangements may be possible for eligible candidates residing near Colorado.

Qualifications

• Highschool diploma or GED required.
• 2+ years hotel/resort reservations or equivalent experience required.
• 2+ years customer service experience required.
• Experience with Springer Miller SMS is preferred.
• Proficiency with MS Office applications (Word, Excel, Outlook) required.
• Proficiency in written and spoken English required.

Responsibilities

• Respond promptly to guest calls, emails, and chats with accurate information.
• Enter, modify, and confirm reservations; maintain guest records and payments.
• Recommend room upgrades and packages to maximize occupancy and revenue.
• Guide agents on reservations, provide training, and maintain SOPs.
• Collaborate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth stays.
• Support onboarding and training of new reservations agents and manage PMS knowledge.
• Meet conversion, upselling, and guest satisfaction goals; model excellent service.

Skills

Guest service

Reservation knowledge

Communication

English proficiency

Education

Highschool diploma

Tools

Springer Miller SMS

MS Office (Word, Excel, Outlook)

Job description

Beaver Run Resort & Conference Center in Breckenridge, CO seeks a Reservations Lead to act as a guest-service ambassador while supporting daily reservations operations. You will handle inquiries, bookings, upgrades, and guest records, guiding agents and improving processes.

The role combines service, sales, and team leadership with onsite training; after onboarding, hybrid or remote arrangements may be possible for eligible candidates residing near Colorado.