Reservations Lead - Guest Experience & Upsell (Hybrid)

Beaver-Run-Resort; Breckenridge (CO); Hybrid; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

On-site parking

Employee ski pass purchasing program

Hotel discounts

Dining discounts

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Life Insurance

401k + match

Zusammenfassung

Beaver Run Resort in Breckenridge, CO seeks a Reservations Lead to serve as a key ambassador while supporting the reservations team. You will respond to guest inquiries, manage bookings, and guide upgrades to meet guest needs and revenue goals.

After onsite training, a hybrid or remote work arrangement may be available. The ideal candidate has 2+ years in hotel/resort reservations and strong communication skills, with proficiency in Springer Miller SMS and MS Office.

Qualifikationen

• 2+ years hotel/resort reservations or equivalent experience.
• 2+ years customer service experience.
• Proficiency with MS Office and written/spoken English.

Aufgaben

• Respond promptly to guest calls, emails, and chats with accurate information about accommodations, amenities, activities, policies and local offerings.
• Enter, modify, and confirm reservations and maintain guest records in accordance with privacy standards.
• Recommend room upgrades, packages and additional products to maximize occupancy and revenue.
• Resolve guest concerns and reservation discrepancies with empathy and professionalism.
• Coordinate with Front Office, Revenue Management, Sales, Housekeeping and other departments to ensure seamless arrivals and stays.
• Provide day-to-day technical guidance to Reservations Agents and troubleshoot system issues.
• Assist management with onboarding and training new agents and reinforce booking practices.
• Meet conversion, upselling, call quality, guest satisfaction and productivity goals.

Kenntnisse

Customer service

Reservations experience

Training

English proficiency

Ausbildung

Highschool diploma or GED

Tools

Springer Miller SMS

MS Office (Word, Excel, Outlook)

Jobbeschreibung

Beaver Run Resort in Breckenridge, CO seeks a Reservations Lead to serve as a key ambassador while supporting the reservations team. You will respond to guest inquiries, manage bookings, and guide upgrades to meet guest needs and revenue goals.

After onsite training, a hybrid or remote work arrangement may be available. The ideal candidate has 2+ years in hotel/resort reservations and strong communication skills, with proficiency in Springer Miller SMS and MS Office.