Resort Reservations & Guest Services Agent

Loon Mountain Resort; Lincoln (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

Loon Mountain Resort is seeking a customer-focused team member who will solicit and maintain business for all Loon Mountain products by providing information on services and activities at the resort, taking group reservations, and working with the sales team to generate new business.

You will be a key part of a guest-centered organization, staying informed about rates, rentals, lessons and events, inputting data daily, and helping the Sales Office with mailings, guest services and special events

Qualifications

• High school diploma or GED or equivalent combination of education and experience.

Responsibilities

• Handle phones to provide information on services and activities at resort and in resort area, make sales as well as take reservations for lift tickets, rentals and lessons.
• As needed act as an active member of the Sales team by fielding calls, taking group reservations and generally helping the Sales Office with various sales activities (i.e. mailings, guest services and special events).
• Input data and maintain database entries daily.
• Must keep abreast of resort's departmental activities (i.e. rates, rentals, lesson and events).
• Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
• Meet service level objectives and department goals as set forth by immediate supervisor.

Education

High school diploma or GED

Job description

Loon Mountain Resort is seeking a customer-focused team member who will solicit and maintain business for all Loon Mountain products by providing information on services and activities at the resort, taking group reservations, and working with the sales team to generate new business.

You will be a key part of a guest-centered organization, staying informed about rates, rentals, lessons and events, inputting data daily, and helping the Sales Office with mailings, guest services and special events