Call Center Agent | Part Time

Sugarloaf Mountain Corporation; Northern (KY); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Sugarloaf Mountain Corporation is seeking a customer-focused individual to solicit and maintain business for all resort products, provide information on services, and manage reservations for lift tickets, rentals, and lessons.

You will collaborate with the Sales team, handle group reservations, and assist with various sales activities while updating data daily and staying informed about resort rates, rentals, lessons, and events. A positive attitude and teamwork are essential.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.

Responsibilities

• Handle calls to provide information on services and activities at the resort and take reservations for lift tickets, rentals and lessons.
• Assist the Sales team by fielding calls, taking group reservations and supporting mailings, guest services and events.
• Input data and maintain database entries daily.

Education

High school diploma or GED

Job description

Overview

Responsible for soliciting and maintaining business for all Loon Mountain products by providing information on services and activities at resort, taking group reservations and working with sales team to generate new business. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

Responsibilities

• Handle phones to provide information on services and activities at resort and in resort area, make sales as well as take reservations for lift tickets, rentals and lessons.
• As needed act as an active member of the Sales team by fielding calls, taking group reservations and generally helping the Sales Office with various sales activities (i.e. mailings, guest services and special events).
• Input data and maintain database entries daily.
• Must keep abreast of resort's departmental activities (i.e. rates, rentals, lesson and events).
• Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
• Meet service level objectives and department goals as set forth by immediate supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.