Guest Services Concierge – Resort Front Desk

Paylocity; Flagstaff (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employer-paid life insurance

3% 401(k) company match

Complimentary stay at resort

PTO and holidays

Job summary

Roberts Resorts & Communities in Flagstaff, AZ, is seeking a Front Desk Associate to welcome guests, manage check-ins and check-outs, and handle reservations with outstanding service.

You will maintain smooth front desk operations, respond to inquiries, process payments using Rent Manager and Camp Spot, coordinate with maintenance, and keep organized files and communications to support a welcoming resort experience.

Qualifications

• High school diploma or equivalent required.
• Prior front desk or hospitality experience preferred.
• Proficiency with property management software and MS Office desirable.
• Strong communication and multitasking skills essential.

Responsibilities

• Manage check-in and check-out procedures.
• Handle reservations and guest inquiries promptly.
• Maintain front desk operations and communications.
• Process rent payments and collect deposits using Rent Manager and Camp Spot.
• Coordinate with maintenance and prepare communications and reports.

Skills

Customer service

Communication

Multitasking

Attention to Detail

Adaptability

Problem-Solving

Organization

Computer Proficiency

Positive Attitude

Education

High school diploma or equivalent

Tools

Property Management Software

Microsoft Office

Job description

Roberts Resorts & Communities in Flagstaff, AZ, is seeking a Front Desk Associate to welcome guests, manage check-ins and check-outs, and handle reservations with outstanding service.

You will maintain smooth front desk operations, respond to inquiries, process payments using Rent Manager and Camp Spot, coordinate with maintenance, and keep organized files and communications to support a welcoming resort experience.