Resort Recreation & Waterfront Activities Lead

Kennebunkport Resort Collection; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

The Islands of Islamorada, part of EOS Hospitality, seeks a Guest Experience & Recreation Associate to welcome guests, assist with activities, and share information about local attractions. You will help set up and maintain pools, beach and waterfront areas, kayaks, paddleboards, and other amenities, ensuring a warm, attentive guest experience.

You will monitor equipment, uphold safety guidelines, coordinate with housekeeping and engineering, and adapt to a fast-paced resort environment,

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality, recreation, guest services, or a similar customer-facing role preferred.
• Strong interpersonal and communication skills with a genuine passion for guest service.
• Ability to work independently and collaboratively in a fast-paced resort environment.
• Familiarity with water sports, outdoor recreation, and the Florida Keys lifestyle is a plus.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome guests and provide friendly, attentive service throughout the resort's recreational areas.
• Assist guests with recreational activities, equipment, and resort amenities, including pools, beach and waterfront areas, kayaks, paddleboards, bicycles, and other available activities.
• Provide information about resort activities, amenities, and local attractions.
• Set up and maintain recreational equipment, lounge chairs, umbrellas, towels, and other guest amenities.
• Anticipate guest needs and respond promptly and professionally to requests or concerns.
• Maintain cleanliness, organization, and overall presentation of pools, waterfront areas, recreational spaces, and equipment.
• Inspect recreational equipment regularly to ensure it is clean, functional, and safe for guest use.
• Assist with the setup, coordination, and breakdown of recreational activities, special events, and guest experiences.
• Monitor inventory of towels, recreational supplies, and equipment, communicating replenishment or maintenance needs to management.
• Work collaboratively with Housekeeping, Engineering, Front Office, and other resort departments to ensure seamless guest service.
• Monitor recreational areas to promote a safe and enjoyable environment for all guests.
• Communicate and reinforce resort policies and safety guidelines in a courteous and professional manner.
• Identify and promptly report safety hazards, damaged equipment, or maintenance concerns.
• Respond appropriately to guest incidents or emergencies in accordance with established resort procedures.
• Maintain awareness of weather and waterfront conditions that may affect recreational activities.

Skills

Interpersonal skills

Communication skills

Independent and collaborative work

Flexible schedule

Guest service mindset

Education

High school diploma or equivalent

Job description

The Islands of Islamorada, part of EOS Hospitality, seeks a Guest Experience & Recreation Associate to welcome guests, assist with activities, and share information about local attractions. You will help set up and maintain pools, beach and waterfront areas, kayaks, paddleboards, and other amenities, ensuring a warm, attentive guest experience.

You will monitor equipment, uphold safety guidelines, coordinate with housekeeping and engineering, and adapt to a fast-paced resort environment,