Resort Property Manager - Lead Homeowner Experience

Sugar Bowl; California; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Employer sponsored 401k after 1,000+ I

Medical, dental, and vision benefits

Life insurance

Employee development opportunities

Free ski passes for employees

Free ski passes for dependents

Lift ticket discounts

Hotel discounts

Employee ski reciprocal programs

Job summary

Sugar Bowl Resort seeks a Property Manager to oversee daily operations of the Property Management Department in California. You’ll train agents, coordinate homeowner requests, and collaborate with Village Services and Resort Maintenance.

Deliver outstanding service, maintain strict timelines, and drive department value in a snow-sure resort community. You’ll manage contractor relationships, supervise department workflows, and ensure accurate billing, while keeping homeowners informed and

Qualifications

• Solid understanding of home mechanics.
• Experience in project management or home management services.
• Strong relationship-building skills and ability to earn homeowners’ trust.
• Clear, concise written and verbal communication.
• Comfortable in a high-stress, fast-paced environment.
• Ability to work across departments.
• Self-starter with sound decision-making.
• Positive attitude with attention to detail and leadership.
• Commitment to courtesy and safety.
• Willingness to provide excellent customer service to all people.

Responsibilities

• Ensure complete homeowner satisfaction with department services.
• Deliver homeowner requests on time and accurately.
• Represent homeowners’ interests in maintenance decisions when needed.
• Manage daily department operations, timely emails, follow-ups, and vendor management.
• Collaborate with Village Services and Resort Maintenance.
• Ensure billing accuracy and on-time processing.
• Drive revenue through department services.
• Provide exemplary customer service to homeowners and employees.
• Issue ski passes and day tickets to homeowners and guests.
• Maintain training documentation and schedules.
• Develop strong rapport with homeowners.

Skills

Home management

Project management

Relationship building

Communication

Cross-functional collaboration

Decision making

Customer service

Job description

Sugar Bowl Resort seeks a Property Manager to oversee daily operations of the Property Management Department in California. You’ll train agents, coordinate homeowner requests, and collaborate with Village Services and Resort Maintenance.

Deliver outstanding service, maintain strict timelines, and drive department value in a snow-sure resort community. You’ll manage contractor relationships, supervise department workflows, and ensure accurate billing, while keeping homeowners informed and