Resort Operations Supervisor

Explor Olympic LLC; Port Angeles (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Olympic National Park is seeking an Operations Supervisor to oversee the day-to-day business operations, ensuring guests receive an extraordinary experience across food and beverage, lodging, retail, boat rentals, and guest services.

You will provide leadership, manage staff scheduling, and coordinate with department heads on special projects while supporting ISO (Environmental & Quality) initiatives and incident reporting processes.

Qualifications

• Minimum three years of supervisory or management experience in hospitality.
• Experience in resort operations including F&B, lodging, or retail.
• Strong communication and organizational abilities.
• Ability to read and interpret safety and maintenance instructions.

Responsibilities

• Oversee location financial management including revenue reconciliation and deposits.
• Lead team meetings, coach staff, and manage performance.
• Develop events and guest services initiatives to boost participation.
• Resolve guest issues in consultation with the General Manager.
• Coordinate scheduling for all staff.
• Ensure ISO environmental and quality policies are followed.
• Coordinate special events, banquets, and catering.
• Provide cross-department operational support as needed.

Skills

Communication

Organizational skills

Interpersonal skills

Documentation writing

Education

High School Diploma

Bachelor’s degree preferred

Tools

POS systems

Reservations systems

Microsoft Office

Inventory management

Job description

Olympic National Park is seeking an Operations Supervisor to oversee the day-to-day business operations, ensuring guests receive an extraordinary experience across food and beverage, lodging, retail, boat rentals, and guest services.

You will provide leadership, manage staff scheduling, and coordinate with department heads on special projects while supporting ISO (Environmental & Quality) initiatives and incident reporting processes.