Guest Experience & Resort Operations Lead

ExplorUS; Port Angeles (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Log Cabin Resort at Olympic National Park seeks an Operations Supervisor to lead guest experience and daily operations under the General Manager. You will provide operational leadership across food and beverage, lodging, retail, boat rentals, and guest services to ensure an extraordinary guest experience.

Education: High School Diploma required; a Bachelor’s degree is preferred. Experience: at least three years in supervisory or management roles in hospitality.

Qualifications

• Minimum three years of supervisory or management experience in hospitality or related field.
• Experience in food & beverage operations; retail and guest services preferred.
• High School Diploma required; Bachelor's degree preferred.
• Strong communication and organizational skills; ability to work with diverse personalities.

Responsibilities

• Oversee revenue reconciliation, bank deposits, petty cash, and invoices.
• Lead team meetings, coach staff, assist with performance management, and guide staffing decisions.
• Develop programs to meet guest needs and boost participation in events.
• Address guest issues promptly and professionally; advise the General Manager on actions.
• Collaborate with other departments on special projects as assigned by the General Manager.
• Create and manage staff scheduling across departments.
• Walk the property to identify areas for improvement and engage guests and employees.
• Understand and comply with the Incident Reporting Process.
• Support ISO environmental and quality initiatives and related responsibilities.
• Coordinate and oversee events to ensure planning, execution and guest satisfaction.
• Provide operational support across departments and address staffing challenges.
• Coordinate location logistics including deliveries, mail, and vendor communications.
• Other duties per Duties Checklist and as assigned.

Skills

Communication

Interpersonal skills

Organization

Documentation reading

Report writing

Education

High School Diploma

Bachelor’s degree preferred

Tools

POS systems

Reservations systems

Microsoft Office

Inventory management

Job description

Log Cabin Resort at Olympic National Park seeks an Operations Supervisor to lead guest experience and daily operations under the General Manager. You will provide operational leadership across food and beverage, lodging, retail, boat rentals, and guest services to ensure an extraordinary guest experience.

Education: High School Diploma required; a Bachelor’s degree is preferred. Experience: at least three years in supervisory or management roles in hospitality.