Retail Supervisor

Explor Olympic LLC; Port Angeles (WA); On-site; USD 42,000 - 55,000; Full time

Job summary

Explor Olympic LLC seeks a Retail Supervisor for Olympic National Park's Retail Operations. You will oversee daily store activities, train staff, handle merchandising and inventory, and ensure guest satisfaction.

Role requires strong customer service, leadership, and POS experience; weekend/holiday shifts may be required; adherence to policies is essential.

Qualifications

• Education: High School Diploma or equivalent; College Diploma or equivalent experience.
• Two years retail experience preferred; leadership or supervisory experience.
• Ability to work independently and manage shifts with little supervision.

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off.
• Demonstrate knowledge of merchandise, styling, and pricing per policy.
• Assist with store setup, display, merchandising, and inventory levels.
• Respond to guest inquiries and complete payments via POS.
• Conduct inventory, restock merchandise, and ensure stock levels.
• Maintain clean, organized retail spaces and prepare end-of-shift reports.
• Ensure compliance with policies, laws, and ISO management systems.
• Foster a positive, team-oriented work environment.

Skills

Excellent customer service

People skills

Leadership

Retail POS knowledge

Education

High School Diploma or equivalent

College Diploma or equivalent experience

Tools

POS system

Retail Pro / POS tooling

Job description

At Olympic National Park, every day is an adventure - where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee

Title: Retail Supervisor

Reports To: Retail Manager

Department: Retail Operations

Summary of Position:

Work in close collaboration with the Retail Manager to ensure that the retail business at all locations operates in an efficient and seamless manner while following all company policies and procedures to ensure an extraordinary experience for all Park visitors.

Responsibilities:

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling, and pricing according to the company's policies and procedures
• Understand the process and assist the Retail Manager with correct NPS markups on all products at all times, including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels, working in conjunction with the Retail Manager
• Assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end-of-shift report, deposit receipts, and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Understand company's ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
• Maintain job-related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

Position Requirements:

• Must be able to work independently with little or no supervision
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, and holiday shifts
• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.

Knowledge and Experience:

Education: High School Diploma or equivalent; College Diploma or equivalent experience

Experience: Two years retail experience preferred

Two years leadership or supervisory experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.