Operations Supervisor

ExplorUS; Port Angeles (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Log Cabin Resort at Olympic National Park seeks an Operations Supervisor to lead guest experience and daily operations under the General Manager. You will provide operational leadership across food and beverage, lodging, retail, boat rentals, and guest services to ensure an extraordinary guest experience.

Education: High School Diploma required; a Bachelor’s degree is preferred. Experience: at least three years in supervisory or management roles in hospitality.

Qualifications

• Minimum three years of supervisory or management experience in hospitality or related field.
• Experience in food & beverage operations; retail and guest services preferred.
• High School Diploma required; Bachelor's degree preferred.
• Strong communication and organizational skills; ability to work with diverse personalities.

Responsibilities

• Oversee revenue reconciliation, bank deposits, petty cash, and invoices.
• Lead team meetings, coach staff, assist with performance management, and guide staffing decisions.
• Develop programs to meet guest needs and boost participation in events.
• Address guest issues promptly and professionally; advise the General Manager on actions.
• Collaborate with other departments on special projects as assigned by the General Manager.
• Create and manage staff scheduling across departments.
• Walk the property to identify areas for improvement and engage guests and employees.
• Understand and comply with the Incident Reporting Process.
• Support ISO environmental and quality initiatives and related responsibilities.
• Coordinate and oversee events to ensure planning, execution and guest satisfaction.
• Provide operational support across departments and address staffing challenges.
• Coordinate location logistics including deliveries, mail, and vendor communications.
• Other duties per Duties Checklist and as assigned.

Skills

Communication

Interpersonal skills

Organization

Documentation reading

Report writing

Education

High School Diploma

Bachelor’s degree preferred

Tools

POS systems

Reservations systems

Microsoft Office

Inventory management

Job description

At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.

Title: Operations Supervisor

Reports To: General Manager

Department: Administration

Summary of Position:

In conjunction with the General Manager, responsible for overall business operations at Log Cabin Resort, ensuring that all guests and visitors receive an extraordinary and memorable experience. Provides direct operational leadership across food and beverage, lodging, retail, boat rentals, and guest services.

Responsibilities:

• Complete location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing;
• Responsible for management functions including facilitating team meetings, conducting coaching conversations, assisting with performance management, and providing insights and recommendations regarding staffing needs;
• Develop new and innovative ways to meet and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable;
• Address customer/guest issues and consult/advise the General Manager about appropriate course of action in a timely and professional manner;
• Work with other department heads on special projects assigned by the General Manager;
• Create and manage the scheduling process for all staff;
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees;
• Understand the company’s Incident Reporting Process and comply promptly with all related processes and procedures;
• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas;
• Coordinate and oversee special events, group functions, banquets, and catered events to ensure successful planning, execution, and guest satisfaction;
• Provide operational support and break coverage across departments including food and beverage, retail, lodging, and boat rentals; identify staffing challenges and implement solutions to maintain efficient operations and guest service standards;
• Coordinate location logistics including receiving deliveries, distributing mail and packages, maintaining communication with vendors and suppliers, and ensuring operational supplies are available to support business needs;
• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Possess strong communication and interpersonal skills with the ability to communicate effectively with diverse personalities.
• Strong organizational skills with the ability to prioritize competing demands.
• Possess the ability to read and interpret documents such as safety, rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence in a professional and timely manner;

Preferred Skills

• Working knowledge of POS systems, reservations systems, Microsoft Office, and inventory management practices.

Education and Experience:

Education: High School Diploma required

Bachelor’s degree from an accredited college/university preferred.

Experience: Minimum three (3) years of supervisory or management experience in hospitality, resort operations; food and beverage, lodging, retail, or a related field required.

Demonstrated experience in food and beverage operations required. Retail and guest services experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.