Resort Operations Director — Guest Experience & Tech Leadership

1840 DVC Hawaii Management Company, LLC; Kapolei (HI); On-site; USD 139,000 - 187,000; Full time

Benefits offered by this job

Health and savings benefits

Educational opportunities

Special extras

Job summary

Aulani, A Disney Resort & Spa in Hawaii, seeks a Hotel Operations Director to lead Front Office, Recreation, and IT in a high‑volume, luxury setting, reporting to the General Manager.

This role translates business priorities into disciplined operating plans, builds strong leadership teams, and upholds Disney’s Five Keys and Aulani’s cultural values while driving guest satisfaction, safety, and financial performance.

Qualifications

• 10+ years in luxury hotel operations with 5+ years leading multiple teams at a managerial level.
• Ability to translate priorities into disciplined operating plans across departments.
• Strong leadership, collaboration, and commitment to inclusion and culture.

Responsibilities

• Provide executive leadership for Front Office, Recreation, and IT operations.
• Direct strategy and execution for arrival, lobby, guest services, and related functions.
• Lead safe, engaging recreation operations with strong safety and quality standards.
• Oversee IT operations, cybersecurity, and guest‑facing technology initiatives.
• Own operating plans, budgets, forecasts, and labor strategies with metrics.
• Build and mentor a high‑performing leadership team aligned with Disney values.

Skills

Strategic leadership

Operational management

Budgeting

People management

Stakeholder collaboration

Communication

Education

Bachelor’s degree or higher in Hospitality Management, Business, or related field

Job description

Aulani, A Disney Resort & Spa in Hawaii, seeks a Hotel Operations Director to lead Front Office, Recreation, and IT in a high‑volume, luxury setting, reporting to the General Manager.

This role translates business priorities into disciplined operating plans, builds strong leadership teams, and upholds Disney’s Five Keys and Aulani’s cultural values while driving guest satisfaction, safety, and financial performance.