Front Office Operations Director — Elevate Guest Experience

Hilton; Wailea (HI); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton is seeking a Director of Front Office Operations for Waldorf Astoria Maui (Grand Wailea) to lead an elite front office team and deliver exceptional guest experiences on a premier resort property.

You will direct all Front Office functions, shape service excellence, drive revenue, and leverage data to inform strategic decisions while ensuring knowledge of hotel products and local attractions. Join a globally recognized hospitality leader committed to outstanding service.

Responsibilities

• Lead front office operations: Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue
• Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office
• Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
• Ensure product and service knowledge: Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Job description

Hilton is seeking a Director of Front Office Operations for Waldorf Astoria Maui (Grand Wailea) to lead an elite front office team and deliver exceptional guest experiences on a premier resort property.

You will direct all Front Office functions, shape service excellence, drive revenue, and leverage data to inform strategic decisions while ensuring knowledge of hotel products and local attractions. Join a globally recognized hospitality leader committed to outstanding service.