Guest Security & Safety Lead | Hospitality Ops

The Walt Disney Company; Kapolei (HI); On-site; USD 72,000 - 97,000; Full time

Benefits offered by this job

Disney benefits

Health benefits

Education opportunities

Aulani benefits

Job summary

Aulani, A Disney Resort & Spa, located on the island of Oʻahu, Hawaii, seeks a Security Guest Service Manager to lead security and life-safety operations. This salaried role oversees Hosts, manages performance, and ensures guest-minded safety with Disney standards.

The position requires Hawaii license, 5+ years in security, strong leadership, and the ability to work multiple shifts to maintain a safe, welcoming resort environment.

Qualifications

• State of Hawaii Security Guard license required with current status visible publicly.
• 5+ years in security and/or life safety management in hospitality, resort, or related setting.
• Experience leading teams and handling sensitive investigations and operations.
• Discretion, confidentiality, and strong communication skills are essential.
• Proficiency with Office suite and ability to work various shifts.

Responsibilities

• Provide day-to-day strategic and tactical leadership in security and life safety operations.
• Lead investigations and report injuries, crimes, and policy violations.
• Protect sensitive information and enforce confidentiality policies.
• Coordinate with HR, Security leadership, and other partners as needed.
• Develop staffing plans and resource allocation to deliver guest-focused security.

Skills

People leadership

Security operations

Guest service orientation

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Excel

Job description

Aulani, A Disney Resort & Spa, located on the island of Oʻahu, Hawaii, seeks a Security Guest Service Manager to lead security and life-safety operations. This salaried role oversees Hosts, manages performance, and ensures guest-minded safety with Disney standards.

The position requires Hawaii license, 5+ years in security, strong leadership, and the ability to work multiple shifts to maintain a safe, welcoming resort environment.