Resort Operations Director

Troon; Punta Gorda (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Benefits

Time Off

Job summary

Troon is seeking a Resort Manager for Esplanade at Starling in Punta Gorda, FL. You will oversee all resort operations, lead department heads, manage budgets, and ensure top-tier guest experiences in a dynamic, hospitality-driven community managed by Troon.

Responsibilities include policy compliance, staff development, vendor coordination, and coordination with a board and members. The role requires a BA or equivalent experience and Florida licensing.

Qualifications

• Bachelor’s degree or equivalent combination with several years of related experience.
• Experience in managing resort or community association operations is preferred.
• Active Florida Community Association Management License is required.

Responsibilities

• Administers Resort policies and procedures established by the Board of Directors.
• Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Resort’s long-range and annual (business) plans.
• Works with Troon Human Resources Department to establish a basic personnel policy; initiating and monitoring policies relating to personnel actions, training, and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages all department leaders and employees.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Resort; takes effective corrective action as required.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets.
• Consistently ensures that the Resort is operated in accordance with all applicable local, state, and federal laws.
• Oversees the care and maintenance of all the Resort’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment, and other Resort services.
• Establishes and monitors compliance with Troon Procurement purchasing policies and procedures.
• Reports member infractions to the Board of Directors for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department, and other governmental agencies.
• Establishes training programs, inspection protocols, and preventive enforcement measures to enhance emergency preparedness and response.
• Convenes and presides over meetings with departmental managers; conducts all‑facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services, lease agreements, or contracts to the Resort.
• Regular and reliable attendance.

Education

Bachelor’s degree (BA)

4–6 years related experience

Active Florida Community Association Management License

Tools

Microsoft Office

Job description

Troon is seeking a Resort Manager for Esplanade at Starling in Punta Gorda, FL. You will oversee all resort operations, lead department heads, manage budgets, and ensure top-tier guest experiences in a dynamic, hospitality-driven community managed by Troon.

Responsibilities include policy compliance, staff development, vendor coordination, and coordination with a board and members. The role requires a BA or equivalent experience and Florida licensing.