Resort Housekeeping Quality Inspector

Vacatia; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Vacatia is seeking a Housekeeping Quality Specialist to elevate cleanliness across our resort. You will inspect guest rooms, public areas, and back-of-house spaces, ensuring brand and safety standards are met with meticulous attention to detail.

You will document results, collaborate with Housekeeping, Maintenance, and Front Office, monitor contractor performance, and support audits. This role supports guest recovery and staff training to uphold service excellence.

Qualifications

• 1–2 years of experience in quality assurance, housekeeping, or guest services (hospitality experience preferred).
• Background in Housekeeping, Guest Services, or Rooms Division a plus.
• High School diploma or GED required; bilingual candidates strongly preferred.

Responsibilities

• Conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure brand and safety standards.
• Help develop and uphold quality standards, SOPs, and inspection practices.
• Document inspection results and deliver clear, actionable reports to leadership.
• Partner with Housekeeping, Maintenance, and Front Office teams to resolve service issues and implement corrective actions.
• Monitor third-party housekeeping and laundry contractor performance.
• Maintain proper inventory levels for linens and housewares to support occupancy demands.
• Support internal and external audit readiness and follow up on key action items.
• Assist with guest recovery efforts and manage lost-and-found processes.
• Help train team members and promote a culture of service excellence.

Skills

QA experience

Bilingual preferred

Communication skills

Attention to detail

Education

High School diploma or GED

Tools

Inspection tools

Microsoft Office

Guest feedback systems

Job description

Vacatia is seeking a Housekeeping Quality Specialist to elevate cleanliness across our resort. You will inspect guest rooms, public areas, and back-of-house spaces, ensuring brand and safety standards are met with meticulous attention to detail.

You will document results, collaborate with Housekeeping, Maintenance, and Front Office, monitor contractor performance, and support audits. This role supports guest recovery and staff training to uphold service excellence.