Resort Housekeeping Manager: Lead, Train & Elevate Teams

Leisure Hotel; Minnesota; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

Superior Shores Resort in Two Harbors, Minnesota, seeks a Housekeeping Manager to lead daily operations, train a team, and ensure rooms and public spaces meet high cleanliness and presentation standards.

You will work hands-on with staff, coordinate schedules, and collaborate with Front Desk and leadership to deliver exceptional guest experiences while maintaining safety and efficiency.

Qualifications

• Previous housekeeping, hotel, or resort experience.
• Previous supervisory or management experience preferred.
• Strong attention to detail and high cleanliness standards.
• A genuine passion for hospitality and creating a great guest experience.
• Strong leadership, communication, and organizational skills.
• Ability to train, coach, motivate, and hold team members accountable.
• Ability to work flexible hours including weekends and holidays.
• Ability to stand, walk, bend, kneel, lift.

Responsibilities

• Lead the day-to-day operations of the Housekeeping Department.
• Hire, train, coach, and develop housekeeping team members.
• Create daily and weekly schedules based on occupancy, arrivals, departures, and business needs.
• Assign rooms and daily tasks to housekeeping team members.
• Inspect guest rooms, common areas, and other resort spaces to ensure cleanliness and presentation standards are met.
• Follow up on guest requests, room concerns, and housekeeping-related service issues.
• Work closely with the Front Desk and resort leadership to communicate room status, priorities, special requests, and guest needs.
• Coordinate room turns and prioritize work based on arrivals, departures, and resort occupancy.
• Maintain appropriate levels of housekeeping supplies, linens, amenities, and cleaning products.
• Monitor inventory and place orders as needed.
• Establish and maintain cleaning standards, procedures, and checklists.
• Train team members on proper cleaning procedures, safety practices, guest service, and resort standards.
• Coach employees and address performance concerns in partnership with resort leadership and Human Resources.
• Maintain compliance with company policies, OSHA requirements, and applicable health and safety standards.
• Help ensure proper handling and documentation of lost and found items.
• Respond to guest needs and resolve concerns with professionalism and care.
• Assist with deep cleaning, special projects, inspections, and other housekeeping duties as needed.
• Support seasonal staffing and help build a dependable, service-focused housekeeping team.
• Lead by example and be willing to jump in and help the team when needed.
• Perform other duties as needed to support the overall operation of the resort.

Skills

Leadership

Team Management

Communication

Organizational Skills

Guest service mindset

Problem-solving

Training & Coaching

Job description

Superior Shores Resort in Two Harbors, Minnesota, seeks a Housekeeping Manager to lead daily operations, train a team, and ensure rooms and public spaces meet high cleanliness and presentation standards.

You will work hands-on with staff, coordinate schedules, and collaborate with Front Desk and leadership to deliver exceptional guest experiences while maintaining safety and efficiency.