Resort Housekeeper & Guest Experience Advocate

Trailborn Hotels; Williams (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

401(k) (with company match)

Paid Time Off

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels in Williams, AZ is seeking a House Attendant to maintain clean, safe, and welcoming public and back-of-house areas across the Grand Canyon resort. You will support housekeeping teams by transporting linens, restocking supplies, and reporting maintenance needs to ensure an outstanding guest experience.

The role requires flexible availability including mornings, evenings, weekends, and holidays, with strong communication and problem-solving skills to handle guest requests

Qualifications

• Professional verbal communication skills.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
• Customer oriented attitude with a friendly, professional demeanor.
• Knowledgeable about area, services, events, pricing, and promotions.

Responsibilities

• Maintain cleanliness of recreation areas and public spaces.
• Monitor hotel operations and communicate changes and procedures.
• Obtain daily briefings about events to anticipate guest needs.
• Transport linens and supplies for housekeeping teams.
• Inspect and report furniture in need of repair or cleaning.
• Clean windows, doors, and public areas; replenish supplies as needed.
• Ensure security of hotel property and safety procedures.

Skills

Verbal communication

Flexibility

Problem solving

Guest service

Attention to detail

Written communication

Multi-tasking

Job description

Trailborn Hotels in Williams, AZ is seeking a House Attendant to maintain clean, safe, and welcoming public and back-of-house areas across the Grand Canyon resort. You will support housekeeping teams by transporting linens, restocking supplies, and reporting maintenance needs to ensure an outstanding guest experience.

The role requires flexible availability including mornings, evenings, weekends, and holidays, with strong communication and problem-solving skills to handle guest requests