Guest Experience & Facilities Attendant

Trailborn Hotels & Resorts; Williams (AZ); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Sick leave

Dining discounts

Marketplace discounts

Full-time

Part-time

Seasonal

Job summary

Trailborn Hotels & Resorts in Williams, AZ invites a friendly House Attendant to help deliver memorable guest experiences by keeping facilities safe, clean, and welcoming. You’ll maintain public areas, assist with events, and support housekeeping teams with a proactive, detail-oriented approach.

Applicants should be flexible to work mornings/evenings, weekends and holidays, with strong communication, problem-solving, and a genuine hospitality mindset.

Qualifications

• Professional verbal communication skills.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
• Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
• Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.
• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

Responsibilities

• Constantly monitor and maintain cleanliness of recreation areas throughout entire resort.
• Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
• Obtain daily briefings about events to effectively deal with all foreseen situations.
• Maintain cleanliness and organization of all public areas and back of the house closets.
• Transport linens and other supplies as requested to and from housekeeping teams.
• Inspect and report the condition of all furniture for tears, rips, and stains.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
• Clean windows and doors.
• Inspect the condition of planters and plants to remove debris and water.
• Remove stains, scuff marks from hallways and baseboards.
• Empty trash and recycling containers.
• Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.
• Sweep and dust entrance.
• Ensure security of the hotel property.
• Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas.
• Clean and maintain public restroom areas.
• Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.
• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

Skills

Verbal communication

Flexibility

Problem solving

Customer oriented

Local knowledge

Professionalism

Oral & written communication

Attention to detail

Multitasking

Prioritization

Job description

Trailborn Hotels & Resorts in Williams, AZ invites a friendly House Attendant to help deliver memorable guest experiences by keeping facilities safe, clean, and welcoming. You’ll maintain public areas, assist with events, and support housekeeping teams with a proactive, detail-oriented approach.

Applicants should be flexible to work mornings/evenings, weekends and holidays, with strong communication, problem-solving, and a genuine hospitality mindset.