Full Time Valet Clerk

Andaz; Wailea (HI); On-site; USD 30,196 - 35,528; Full time

Benefits offered by this job

Health & Vision

401K Plan

Stock Purchase Plan

Paid Vacation & Sick

Floating Holidays

Hyatt Room Discounts

Complimentary Hyatt Rooms

Job summary

Andaz Maui at Wailea is seeking a friendly Valet Clerk to provide exceptional guest service in a fast-paced resort environment. This role requires multitasking, knowledge of hotel operations, and the ability to prioritize guest requests to enhance the guest experience.

You will handle calls, dispatch colleagues, assist with luggage, vehicle retrievals, reservations, and payments for valet services while maintaining logs and communicating across departments. Evening/weekend shifts may apply.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Prior valet/guest services or front desk experience a plus, but not required.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Able to push, pull and lift up to 50lbs.
• Able to work independently and as part of a team.
• Must provide excellent customer service.
• Must be computer savvy.
• Must be detailed oriented.
• Able to work evenings, weekends and holidays.

Responsibilities

• Answering calls from guests, vendors, and team members requiring assistance.
• Dispatching guest service and valet colleagues to handle requests.
• Vehicle retrievals.
• Luggage pulls and deliveries.
• Room move assistance and resort orientations.
• Provides Valet service assistance during busy periods.
• Maintaining logs, storing and maintaining vehicle keys.
• Keeps track of guest arrivals and departures daily and communicates with the Bell/Valet team.
• Assisting guests with general inquiries and solving guest concerns.
• Processing payments for valet parking and associated fees.
• Using hotel network to stay updated on events and hours of operation.

Skills

Customer service

Communication

Stand for long periods

Teamwork

Computer savvy

Flexible schedule

Job description

Summary

The Valet Clerk is a highly visible role that will require the ability to multitask and prioritize guest requests. Valet Clerks have a huge impact on the guest experience. They must be knowledgeable about hotel and transportation information as well as surrounding areas. Valet Clerks perform a wide variety of tasks.

Organization

Andaz Maui at Wailea

Responsibilities

• Answering calls from guests, vendors, and team members requiring assistance
• Dispatching guest service & valet colleagues to handle requests such as (but not limited to):
• Vehicle retrievals
• Luggage pulls
• Luggage deliveries
• Room move assistance
• Resort orientations
• Provides Valet service assistance during busy periods
• Maintaining logs, storing and maintaining vehicle keys
• Keeps track of guest’s arrivals and departures daily and communicates with the Bell/Valet team to assist guests in a timely manner
• Assisting guests with general inquiries, responding to guest requests, questions and effectively solving guest concerns
• Communicating service request calls to a variety of hotel departments
• Post & processes payment for valet parking and associated fees
• Using hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email

Compensation

90 Day Probationary Rate: $21.92

Full Rate: $25.79

Benefits

• Health / Dental / Vision / Chiropractic
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid Vacation and Sick, Floating Holidays and 7 Observed Holidays
• Discounted rooms at any participating Hyatt location starting on the first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

EEO Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Prior experience in Valet, guest services, or Front Desk a plus, but not required
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Ability to push, pull and lift up to 50lbs
• Ability to work both independently and as part of a team
• Must be able to provide excellent customer service
• Must be computer savvy
• Must be detailed oriented
• Must be able to work a flexible schedule including evenings, weekends, and holidays