Resort Business Services Concierge - Shipping & Guest

Wynn Resorts; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Wynn Resorts is seeking a Business Services Representative to support the Business Services Center and Package Room, delivering Forbes Five-Star level service to resort guests, convention attendees, and visitors.

Responsibilities include handling printing, shipping, and mail tasks, operating office equipment, and maintaining high-standards of organization and guest interaction in a fast-paced luxury environment.

Qualifications

• Minimum of two years in a large-scale resort, convention hotel, business center, shipping environment, or related guest service role.
• Proven experience in shipping/receiving processes and package tracking.
• Proficiency with standard office equipment and Microsoft Office.
• Excellent verbal and written communication with strong guest-service focus.

Responsibilities

• Support the daily operations of the Business Services Center and Package Room, ensuring efficient service delivery.
• Assist guests with business support services including printing, copying, scanning, faxing, shipping, receiving, packaging and mail handling.
• Process incoming/outgoing packages with accurate records and tracking.
• Operate business center equipment: computers, printers, copiers, scanners, and other office tech.
• Provide knowledgeable assistance on shipping options, timelines, and resort services.
• Maintain inventory of office/shipping supplies and notify management for replenishment.
• Keep work areas, equipment and storage locations organized, secure and presentable.
• Resolve guest concerns promptly with sound judgment and professionalism.
• Maintain Forbes Five-Star and AAA Five-Diamond service standards in interactions.
• Comply with departmental policies, safety procedures and company standards.
• Perform additional duties as assigned by management.

Skills

Guest service

Shipping & Receiving

Microsoft Office

Communication

Organization

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

Printers

Copiers

Scanners

Fax machines

Job description

Wynn Resorts is seeking a Business Services Representative to support the Business Services Center and Package Room, delivering Forbes Five-Star level service to resort guests, convention attendees, and visitors.

Responsibilities include handling printing, shipping, and mail tasks, operating office equipment, and maintaining high-standards of organization and guest interaction in a fast-paced luxury environment.