Resort Guest Services & Operations Manager

Olde Naples Hotel; Naples (FL); Presencial; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount on Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Descripción de la vacante

Olde Naples Hotel is seeking an experienced Guest Services / Operations Manager in Naples, FL. The role requires prior management experience, open availability Monday through Sunday, and a 1:00 PM - 11:00 PM shift, five days per week.

Compensation starts at $50,000–$55,000 annually and is based on experience. You will lead front desk, concierge, and bell staff, coordinate SOPs, and drive guest satisfaction while ensuring brand standards across departments.

Formación

• Associate or Bachelor’s degree preferred or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 2 years’ experience in guest services, front desk, housekeeping, or related professional area.
• Intermediate knowledge of overall hotel operations.
• Work schedule varies and may include holidays, weekends and alternate shifts.

Responsabilidades

• Interview, select, train, schedule, coach and support associates, ensuring brand standards and core values are met.
• Create SOPs and checklists to ensure smooth operations.
• Oversee front desk, concierge, and bell staff to maintain service quality.
• Coordinate with department heads to ensure guest experience is efficient.
• Monitor guest satisfaction scores and strive to improve them.
• Maintain front office systems and equipment for optimum performance.
• Develop actionable plans to address guest service deficiencies.
• Handle guest complaints promptly and effectively.
• Perform other duties as assigned by management.

Conocimientos

Management experience

Customer service

Staff training

Scheduling

SOP creation

Front desk operations

Educación

2-year degree in Hotel/Restaurant Management

Bachelor’s degree preferred

Descripción del empleo

Olde Naples Hotel is seeking an experienced Guest Services / Operations Manager in Naples, FL. The role requires prior management experience, open availability Monday through Sunday, and a 1:00 PM - 11:00 PM shift, five days per week.

Compensation starts at $50,000–$55,000 annually and is based on experience. You will lead front desk, concierge, and bell staff, coordinate SOPs, and drive guest satisfaction while ensuring brand standards across departments.