Guest Experience & Operations Manager

Olde Naples Hotel; Naples (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount on Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

Olde Naples Hotel in Naples, FL is seeking an experienced Guest Services / Operations Manager to lead daily operations and elevate the guest experience. The role requires prior management experience and open availability Monday through Sunday with 1:00 PM to 11:00 PM shifts.

Starting pay is $50,000–$55,000 annually, commensurate with experience, with opportunities to enhance guest service standards and SOPs across departments.

Qualifications

• Associate or Bachelor’s degree in Hospitality or related field, preferred.
• 2 years’ experience in guest services, front desk, or related area.
• Knowledge of hotel operations and guest service standards.
• Willingness to work varied shifts including holidays and weekends.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and core values.
• Create new SOPs and checklists to ensure operations run smoothly.
• Oversee front desk, concierge, and bell staff to provide optimal service.
• Coordinate with department heads to ensure efficient operations and guest experience.
• Monitor guest satisfaction scores and brand standards; work to improve them.
• Maintain front office systems and equipment for optimum performance.
• Develop action plans to address guest service deficiencies.
• Handle guest complaints and resolve issues promptly.
• Perform other duties as requested by management.

Skills

Guest Services Management

Staff Leadership

Operations Oversight

Customer Service Excellence

Education

Associate or Bachelor’s degree in Hospitality or related field

2-year degree in Hotel/Restaurant Management or related

Job description

Olde Naples Hotel in Naples, FL is seeking an experienced Guest Services / Operations Manager to lead daily operations and elevate the guest experience. The role requires prior management experience and open availability Monday through Sunday with 1:00 PM to 11:00 PM shifts.

Starting pay is $50,000–$55,000 annually, commensurate with experience, with opportunities to enhance guest service standards and SOPs across departments.