Guest Experience Host & Cashier

Wildhorse-Resort-and-Casino; Pendleton (OR); On-site; USD 20,664 - 34,440; Full time

Job summary

Wildhorse Resort & Casino is seeking a guest-focused team member in Pendleton, OR. You will greet guests, manage seating and menus, process payments, and ensure a smooth dining experience with accuracy in cash handling.

Responsibilities include assisting with room service, maintaining knowledge of specials and events, and collaborating with F&B managers to resolve guest issues. A six-month cashier background and strong customer service are essential.

Qualifications

• Six (6) months of experience in a position requiring exceptional customer relations skills.
• Six (6) months of cashier experience.
• Effective communication skills-verbally ability to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
• Needs to stand and/or walk for long periods; perform repetitive motions with wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
• Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment, with permit application submitted by first day of employment.
• Requires a High-Security Gaming license clearance.

Responsibilities

• Ensures exemplary customer satisfaction through prompt, efficient, and friendly service.
• Greets guests, escorts them to tables, and provides information regarding specials.
• Checks out the bank and operates the cash register.
• Verifies check-in and cash register reconciliation and prepares shift-end check-out and cash register reconciliation.
• Promptly accepts customer bills and payments, and processes cash, credit card, coupons, or comps.
• Maintains knowledge of current menu and/or specials and Wildhorse events.
• Takes an active role in promoting guest service and advises F&B Managers of guest service issues.
• Assists with seating arrangements, including moving tables and chairs.
• Takes names for the waiting list, and calls people over the P.A. system when going down the list.
• Adheres to cash handling procedures established for cashier/host/hostess staff.
• Answer room service calls, take orders, deliver food to the room, and verify the method of payment.
• Helps maintain a smooth flow in the dining room between guests and servers.
• Assists as needed with table bussing, settings, and side work.
• Handles guest questions/concerns promptly and professionally, deferring disputes/conflicts to the supervisor.

Skills

Customer relations

Cashier experience

Communication skills

Mobility/Physical stamina

Arithmetic ability

Education

Food Handler Certification

OLCC card within 30 days

Job description

Wildhorse Resort & Casino is seeking a guest-focused team member in Pendleton, OR. You will greet guests, manage seating and menus, process payments, and ensure a smooth dining experience with accuracy in cash handling.

Responsibilities include assisting with room service, maintaining knowledge of specials and events, and collaborating with F&B managers to resolve guest issues. A six-month cashier background and strong customer service are essential.