Guest Services Associate - Front Desk & Reservations

Travel-Leisure-Co; Santee (SC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, handle registrations, issue keys, and provide information about the resort and local attractions.

The role involves processing payments, handling reservations, and resolving guest inquiries with accuracy and professionalism. The position requires strong English communication, basic math and cash handling skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Communication skills

Cash handling

Multitasking

Attention to detail

Office software

Problem solving

English proficiency

Tools

Cash register

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, handle registrations, issue keys, and provide information about the resort and local attractions.

The role involves processing payments, handling reservations, and resolving guest inquiries with accuracy and professionalism. The position requires strong English communication, basic math and cash handling skills, and the ability to multitask in a fast-paced environment.