Resort Guest Experience Coordinator

Sun Outdoors San Diego; Chula Vista (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits including transit &

Pet Insurance

PTO and Payroll Wellness

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - company match

Incentive-based bonus program

Free room nights and employeeDiscounts

Tickets at Work discounts

Career Growth program

Referral bonus program

Job summary

IHM Outdoors is seeking a friendly Guest Services Coordinator to handle front desk tasks and guest inquiries at our California resort. You will greet guests, check them in/out, answer phones, and assist with administrative duties while representing the resort professionally.

The role offers flexible scheduling and a comprehensive benefits package, including health insurance, retirement matching, and paid time off, with opportunities for growth through our training programs.

Qualifications

• Greet and assist guests with a positive, professional demeanor.
• Handle guest comments, suggestions, and complaints for management.
• Check guests in and out for reservations.
• Perform general administrative tasks (phone, typing, copying, filing).
• Maintain resort records, reports, and files.
• Prepare and distribute resort communications such as notices and newsletters.
• Proficiency in MS Office, email, and internet.

Responsibilities

• Greet guests and establish rapport at the front desk.
• Field comments and complaints to Resort Manager.
• Handle check-in/out procedures for reservations.
• Prepare newsletters and distribute resort communications.

Skills

MS Office

Verbal communication

Written communication

Guest service

Administrative experience

Front desk experience

Job description

IHM Outdoors is seeking a friendly Guest Services Coordinator to handle front desk tasks and guest inquiries at our California resort. You will greet guests, check them in/out, answer phones, and assist with administrative duties while representing the resort professionally.

The role offers flexible scheduling and a comprehensive benefits package, including health insurance, retirement matching, and paid time off, with opportunities for growth through our training programs.