Guest Services Coordinator

Island Hospitality Management; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits including medical,

Dental and vision insurance

Paid time off (PTO)

401(k) retirement plan

Employee discounts on brand properties

Professional development opportunities

Job summary

Island Hospitality Management is seeking a Guest Services Coordinator to handle routine office duties at one of our resorts. You will greet guests, manage inquiries, check-in/out, and support resort communications and admin tasks.

This role requires strong customer service, proficient computer skills, and the ability to adapt to variable weekly hours based on occupancy. Experience at a resort front desk is a plus, and you will contribute to marketing materials and office operations.

Qualifications

• Excellent written and verbal communication skills.
• Strong guest service orientation and interpersonal skills.
• Proficient in Microsoft Office and basic office tasks.
• Prior administrative experience preferred.
• Resort office or front desk experience is a plus.

Responsibilities

• Greet guests and establish rapport.
• Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Answer phones, typing, copying, faxing and filing.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, notices and newsletters.
• Ensure office supplies are stocked and prepare supply orders as needed.
• Assist with the preparation of marketing materials.

Skills

Intermediate computer skills

Microsoft Office

Email proficiency

Excellent communication

Guest service orientation

Administrative experience

Tools

Microsoft Office

Email

Internet

Job description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Job Qualifications:

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or property front desk experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. IHM Outdoors is unable to guarantee a specific number of work hours per week.

Training:

IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.