Resort General Manager: Guest Experience & Operations

Tjo 10 X 10 Management, L.P.; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

Great Escapes RV Resorts in Houston, TX is seeking a General Manager to oversee all facets of on-site operations, drive guest satisfaction, and lead a strong team in line with ESCAPE values. This leadership role focuses on budgeting, safety, and high-quality guest experiences across departments.

Responsibilities include team development, operational excellence, and collaboration with leadership to achieve financial targets and brand standards.

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years’ property management/resort experience, including 2 years of supervisory experience.
• Strong communication skills, verbal and written.
• Current certifications in First Aid/CPR/AED, CPO, and Propane dispensing or willingness to obtain.
• OSHA training a plus.

Responsibilities

• Recruit, coach, and retain a high-performing, hospitality-driven team aligned with ESCAPE values.
• Lead weekly team meetings, performance check-ins, and seasonal training.
• Collaborate with District Management and Accounting to develop and manage annual budgets and forecasts.
• Monitor revenue, labor, expenses, and profit margins.
• Submit weekly reports and manage petty cash, inventory controls, and vendor purchasing.
• Identify new income opportunities and areas for cost savings.
• Lead guest service strategy and respond to guest feedback to enhance operations.
• Oversee daily operations including front office, housekeeping, maintenance, retail, recreation, and F&B as applicable.
• Ensure safety, compliance, and brand standards across departments.

Skills

Team leadership

Budget management

Performance coaching

Guest relations

Operational excellence

Education

High School Diploma or Equivalent

Tools

Basic computer skills

Job description

Great Escapes RV Resorts in Houston, TX is seeking a General Manager to oversee all facets of on-site operations, drive guest satisfaction, and lead a strong team in line with ESCAPE values. This leadership role focuses on budgeting, safety, and high-quality guest experiences across departments.

Responsibilities include team development, operational excellence, and collaboration with leadership to achieve financial targets and brand standards.