Front Desk Agent

EOS Hospitality; Tuscaloosa (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Employee perks

Job summary

Home2 Suites by Hilton Tuscaloosa Downtown is hiring for a full-time front desk associate in Tuscaloosa, AL. You will greet guests, manage check-ins/outs, answer calls, and assist with inquiries about local attractions and resort amenities.

You’ll handle payments, maintain records, and ensure a smooth guest experience. The role requires strong communication, multitasking, and a guest-first mindset, with flexibility to work evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED required or equivalent.
• Prior front desk, hospitality, or customer service experience preferred.
• Strong communication and guest-first mindset, detail-oriented and reliable.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Skills

Guest service mindset

Strong communication

Multitasking

Detail-oriented

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Key Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee perks.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full-time year-round position working at Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace