Resort Front Desk & Guest Experience Specialist

Lee County RV Sales Compa; Fort Myers (FL); Sur place; USD 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Life insurance

HSA

Smoke-free workplace

Flexible scheduling

Résumé du poste

Bermuda Lakes is seeking a receptionist to be the frontline contact for guests, handling reservations, check-ins/check-outs, and guest services to ensure a welcoming experience.

Responsibilities include managing phone lines, processing payments using the property management system, and maintaining an organized front desk. Join a team that values collaboration, innovation, and a smoke‑ and vape‑free workplace.

Qualifications

• Front desk and guest services experience is valuable.
• Ability to manage reservations, check-ins and check-outs.
• Strong phone etiquette and payment processing skills.
• Maintain organized records and front desk area.

Responsabilités

• Check-in and Check-out: Welcome arriving guests, register guests, assign RV sites, explain resort rules and amenities, and efficiently process departures.
• Reservations: Manage phone, email, and online reservation requests using Newbook, including changes and cancellations.
• Customer Service: Answer calls, respond to inquiries, handle concerns professionally and courteously.
• Front Office Duties: Keep front office organized, tidy, distribute mail, maintain records, assist with admin tasks.
• Events & Rallies: Assist manager with hosting rallies and resort events, coordinating schedules and registrations.
• First Impressions: Be a friendly, professional first point of contact for guests.
• Resort Support: Pitch in wherever needed across the resort; light cleaning, help with activities, or assisting team members during busy periods.

Connaissances

Guest services

Reservations management

Phone handling

Cash handling

Front desk operations

Outils

Newbook

Description du poste

Bermuda Lakes is seeking a receptionist to be the frontline contact for guests, handling reservations, check-ins/check-outs, and guest services to ensure a welcoming experience.

Responsibilities include managing phone lines, processing payments using the property management system, and maintaining an organized front desk. Join a team that values collaboration, innovation, and a smoke‑ and vape‑free workplace.