Resort Front Desk & Guest Experience Associate

Treetops; Gaylord (MI); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Treetops Resort in Gaylord, MI is seeking a Front Desk Associate to welcome guests, manage reservations, and process payments. You will work with a fast-paced team, handle guest questions, and coordinate with other departments to ensure excellent service.

The role requires being at least 18, availability May 1 to Oct 1, and a flexible schedule including nights, weekends, and holidays. Strong computer and communication skills are essential.

Competenze

• Must be at least 18 years of age.
• Ability to work the entire peak season, starting May 1st and ending October 1st.
• Work a flexible schedule including nights, weekends, and holidays as needed.
• Have reliable transportation.
• Excellent computer and communication (written and verbal) skills.

Mansioni

• Providing a warm and friendly welcoming to all arriving guests.
• Assist with guests' questions, concerns, and following up to ensure best service.
• Updating reservations and packages using computer software when needed.
• Taking cash and card payments accurately.
• Communicating effectively with other resort departments as needed.
• Properly logging maintenance needs and following up on completion.
• Answering phones while multi-tasking and transferring calls to correct locations.
• Keeping guests and employees’ safety and security as priority and communicating with security when needed.

Conoscenze

Customer service

Communication

Teamwork

Flexibility

Strumenti

Reservation software

Descrizione del lavoro

Treetops Resort in Gaylord, MI is seeking a Front Desk Associate to welcome guests, manage reservations, and process payments. You will work with a fast-paced team, handle guest questions, and coordinate with other departments to ensure excellent service.

The role requires being at least 18, availability May 1 to Oct 1, and a flexible schedule including nights, weekends, and holidays. Strong computer and communication skills are essential.