Front Desk Supervisor

Zota Beach Resort; Longboat Key (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Zota Beach Resort in Florida is seeking a Front Desk Supervisor to oversee daily operations at the resort's front desk, ensuring exceptional guest service and smooth check-in/check-out. This leadership role works with housekeeping, reservations, maintenance, and other departments to maintain guest satisfaction, revenue goals, and company policies.

The ideal candidate has strong leadership and customer service skills, thrives in a fast-paced beachfront environment, and can remain calm when

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Exceptional interpersonal and communication skills essential.
• Ability to manage time and stay organized in a fast-paced environment.

Responsibilities

• Greet guests upon arrival and ensure a welcoming atmosphere.
• Recognize repeat and VIP guests and loyalty status.
• Administer check-ins and check-outs efficiently.
• Provide comprehensive front desk services to guests.
• Assist with room assignments and related administrative duties.
• Deliver mail and messages to guests and staff.
• Coordinate with bell service and other staff for smooth operations.
• Handle guest payments and monetary transactions.
• Serve as a source of information on transport, dining, and local activities.
• Accommodate general and special guest requests and resolve issues.

Skills

Leadership

Customer service

Interpersonal skills

Time management

Organizational skills

Conflict resolution

Patience

Excellent communication

Education

High school diploma or GED

Job description

We are looking for highly organized candidate for the position of Front Desk Supervisor. The Front Desk Supervisor is responsible for overseeing the daily operations of the resort's front desk, ensuring exceptional guest service and a seamless arrival and departure experience. This position leads and supports front desk staff, coordinates guest services, resolves concerns promptly, and maintains efficient check-in/check-out procedures. As a key guest-facing leader, the Front Desk Supervisor serves as an ambassador for the resort, creating memorable experiences that reflect the property's commitment to hospitality and excellence.

The ideal candidate possesses strong leadership skills, a passion for customer service, and the ability to thrive in a fast-paced beachfront resort environment. This role works closely with housekeeping, reservations, maintenance, and other departments to ensure guest satisfaction while maintaining operational standards, revenue goals, and company policies.

The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest paymentsCoordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.